Bredy Network Management Corporation Blogs

BNMC has been serving the Andover area since 1988, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Solid Vendor Management Leads To Solid Successes

Solid Vendor Management Leads To Solid Successes

In order to function properly, any business will need to procure certain pieces of equipment. Some of this equipment will be specialized to the business’ purpose, while some will be the sort that may be more commonly found in offices everywhere. This equipment must be procured from somewhere, and this is where vendors come in--but who in your organization is responsible for your vendor management?

A Two-Way Street
While you might consider your vendors to be an asset to your business, providing you with what you need to function, you have to remember that they are businesses as well. As a result, they are trying to profit from your relationship with them. However, the relationship between you and your vendor doesn’t have to have nonreciprocal benefits.

Rather than attempting to undercut their businesses by seeking discounts and cost cuts, form partnerships with your vendors. Be open with your needs so that they may better serve them, and contribute resources that can assist the vendor in fulfilling those needs. Instead of looking at your relationship with your vendor as a business transaction, look at in in terms of being a partnership--preferably a lengthy one. The longer you work with a vendor, the higher quality service you will likely receive, the friendlier your negotiations will be, and you will more likely develop a working relationship that focuses on maximum benefit for both parties.

Finding The Right Vendor
Of course, like any business relationship, there are good fits and bad fits. You will want to make sure that you are selective as you choose your vendor from your many options.

  • First, you will need to establish what you require from your vendor, based on the principles that are foundational to your business. Once you have done so, establish how you will rank each candidate you consider against each other in order to make your final call.
  • This can be made easier by creating a variety of bid documents to inform vendors of your business’ requirements. These can include:
    • Request for Quote, or RFQs. This is most useful when price is your largest concern.
    • Request for Information, or RFIs, can help you to get an insider’s look at the market as a whole to better inform your decision. If you like what you see, it is common that you would move on to the next variety of bid document.
    • Request for Proposals. RFPs are almost a practice run for the vendor to prove their worth. By presenting them with a problem, the RFP allows vendors to show you what they would do to resolve your issues. However, if you make the RFP too detailed, or not detailed enough, you could scare away prospects or receive inaccurate quotes back.

Negotiations Needed
At the end of the day, you will need to find a vendor who is willing to work with you to mutually achieve your goals along with theirs. To do so, you may have to compromise, but with clear and constant communication, you will likely find a vendor whom you can work with easily.

Ongoing Support
Purchasing a solution from a vendor isn’t typically the end of the relationship. In fact, when something goes wrong, it can take a lot of time to work through issues. Depending on your SLA (Service Level Agreement) you may need to put in a ticket and wait for a response, or sit through hold music and describe your issue to multiple support representatives until things get moving in the right direction. The last thing you want is your employees stuck in support purgatory while they wait for something to get fixed. Having a dedicated resource for managing vendors, who understands all of the various SLAs and warranties will go a long way.

BNMC can help with your technology vendors. We’ve been building relationships with various vendors throughout the industry. Not only are we accustomed to working with these vendors, but we can help hone in on the solutions your business needs. Give us a call at 978-482-2020 for more information.

 

Comments

No comments made yet. Be the first to submit a comment
Already Registered? Login Here
Guest
Saturday, 22 July 2017
If you'd like to register, please fill in the username, password and name fields.

Captcha Image

Subscribe to Our Blog!

Mobile? Grab this Article!

Qr Code

Tag Cloud

Security Tip of the Week Best Practices Cloud Technology Email Privacy Hackers Internet Hosted Solutions Business Computing Malware Computer Windows 10 Microsoft Business Google Windows Innovation Software IT Services App Hardware Data Ransomware Business Continuity Internet of Things Saving Money IT Support Smartphone Data Management Productivity Office Tips Gmail Big Data Facebook Efficiency Backup Mobile Devices Network Security Robot Google Drive Small Business Upgrade Cloud Computing Settings Managed IT Services Phishing Data storage communications IT Support Social Media Money Unified Threat Management Monitors Managed IT Services Save Money Browser Passwords Miscellaneous Smartphones Outsourced IT LiFi Apple Managed Service Provider Administration Android Content Filtering Mobile Device Analytics Risk Management Artificial Intelligence Telephone Systems Network End of Support Chrome Hosted Solution Server Productivity Cybersecurity Workplace Tips YouTube Cabling Display Customer Relationship Management Education Scary Stories Outlook Alt Codes How To Website Infrastructure Remote Monitoring Unified Communications Sports Budget Humor Typing Firefox Digital Payment Disaster Recovery Disaster The Internet of Things Automation IT Management Current Events Maintenance Mouse Cryptocurrency Virtual Reality VoIP Uninterrupted Power Supply Cybercrime Communication Quick Tips Going Green WiFi IBM Computer Care Marketing Storage Bitcoin Wireless SaaS Writing VoIP Printing Corporate Profile Training Legal Automobile Dark Data Windows 8 IT solutions Dell Retail Avoiding Downtime WannaCry Office 365 Customer Service Google Maps Running Cable Office Time Management Computing Data loss Buisness Vendor Management Operating System Social Virtual Desktop desktop Laptop Social Engineering Alert Information Technology Best Practice Deep Learning Digital Encryption Politics Collaboration Firewall Spam Word Safety Bring Your Own Device Spyware Downtime Google Docs File Sharing Network Congestion Hacks Solid State Drive Gadgets Google Wallet Business Growth Employer-Employee Relationship Computers Password Bandwidth Apps Hard Disk Drive Halloween Microsoft Office Users Drones Hacker User Tips Motion Sickness Mobile Device Management Taxes How To Government Machine Learning IT Budget Health Black Market Mobile Computing IT Consultant BYOD Relocation Electronic Medical Records Twitter Meetings Cleaning Upgrades Work/Life Balance Private Cloud Remote Computing Webcam 3D Printing Law Enforcement Error Ben McDonald shares Point of Sale Unsupported Software Gadget Update Paperless Office Staffing Mobile Data Administrator Recovery what was your? Web Server Processors GPS Holiday Business Management Chromebook Cameras Tracking Physical Security Emoji CCTV Samsung Document Management Personal Information Tech Support Cortana Notifications Websites Identity Theft Wi-Fi Virtualization Travel G Suite Crowdsourcing Botnet CrashOverride Supercomputer Computer Repair

Sign up for our Newsletter!

  • Company Name *
  • First Name *
  • Last Name *

      What Our Clients Say

      • BNMC has provided us with nothing less than outstanding service and results for all of our IT needs for the past few years. Every member of their staff is professional, knowledgeable, friendly and eager to solve any problem...
      • 1
      • 2
      • 3