Bredy Network Management Corporation Blogs

BNMC has been serving the Andover area since 1988, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Tip of the Week: What to Do When the Internet Goes Out

Tip of the Week: What to Do When the Internet Goes Out

Losing Internet can be a large problem in the business world, as we all become more and more reliant on it. Downtime of this kind can be immensely frustrating. However, not all hope is lost, as there are ways to troubleshoot the cause of an Internet outage.

Check your Hardware
First and foremost, check to make sure that all cables are still securely plugged in. If your router was just unplugged somehow, your troubleshooting may be completed much faster. However, should your problem be something other than a loose Ethernet cable, there are other methods to figuring out what happened to your Internet.

There may also be an issue with your modem or router, which the status lights on these components will indicate. Sometimes all it will take to fix this issue is a hard restart by disconnecting and reconnecting the power supply to the component. However, sometimes your device may be due to be replaced.

Ping a Website
Once you’ve determined that your connection issues aren’t due to a problem with your equipment, you should try sending a ping command to a website. In your Start menu, access the Command Prompt window. Type in ping This tells your computer to send data packets to Google. If any of these packets are lost, as displayed in the Command Prompt window, there could be a problem present. This problem could be in your network, with your Internet Service Provider, or with the website itself. If a few or more websites lose packets when pinged, the problem probably isn’t your network.

If the pings you send are successful, but your connection isn’t, the website itself is likely having issues. If you are able, check Down Detector or Down For Everyone Or Just Me to see if the website is at fault.

Scan for Malware
If your connection issues are limited to a single workstation or device, your software may have something to do with it; or, it could be a malware infection. This can be identified with a quick scan of the affected system.

DNS Issues
Finally, your Internet Service Provider could be the one having issues, more specifically, with its Domain Name Server. If you are unable to access a website with its IP address, your ISP is the one having a problem.

For more useful IT tips, make sure you subscribe to our blog!



No comments made yet. Be the first to submit a comment
Already Registered? Login Here
Tuesday, 16 January 2018
If you'd like to register, please fill in the username, password and name fields.

Captcha Image

Subscribe to Our Blog!

Mobile? Grab this Article!

Qr Code

Tag Cloud

Security Tip of the Week Technology Best Practices Cloud Privacy Email Malware Hackers Business Computing Internet Hosted Solutions Microsoft IT Services Business Ransomware Software Android Computer Network Security Smartphone Google Windows Backup Small Business Windows 10 App Hardware Data Management Data Business Continuity Browser Innovation Internet of Things Data Recovery Saving Money Outsourced IT Artificial Intelligence Mobile Devices IT Support Encryption Productivity Office 365 Tip of the week Phishing Remote Monitoring Managed IT Services Cloud Computing User Tips Smartphones Efficiency Risk Management Windows 10 Robot Settings Google Drive Vulnerability Upgrade Word Office Tips Productivity Gmail Data storage Money Cybersecurity Big Data IT Support Facebook Managed Service Provider Managed IT Services Administration Miscellaneous Content Filtering Apple Maintenance SaaS Analytics Network Computing Mobile Device Two-factor Authentication Scam Chrome Hosted Solution End of Support Server Holiday Business Management Telephone Systems Workplace Tips Alert Bandwidth YouTube Firewall IT Management communications Social Media Virtual Private Network Microsoft Office Employer-Employee Relationship Disaster Recovery Outlook Monitors Passwords Save Money Government LiFi Automation Antivirus Unified Threat Management Data Backup Mouse Cryptocurrency Printer BYOD Virtual Reality Time Management Search Communication Going Green Firefox Digital Payment Black Friday Mobile Security Emergency Disaster Bitcoin Access Control Network Management IT solutions Storage Writing Printing Cyber Monday Hotspot Business Technology Legal Uninterrupted Power Supply Dark Data Running Cable Windows 8 IBM Computer Care SharePoint Touchscreen Managed IT Retail Buisness Wireless Smart Technology Language Lenovo Virtual Desktop Customer Service Laptop Corporate Profile Training Downloads Automobile Shortcut Deep Learning Office Distributed Denial of Service Dell Computing Infrastructure Superfish Vendor Management Operating System Spam Social WannaCry Patch Management Bring Your Own Device Social Engineering Downtime Information Technology Google Maps Managed IT Service Best Practice Alerts Customer Relationship Management Data loss Gadgets Multi-Factor Security Heating/Cooling Safety Break Fix desktop Networking Google Docs Apps Network Congestion Halloween Hacks Digital Users Google Calendar Politics Servers Collaboration VPN Google Wallet Dark Web Business Growth Data Security Samsung Wi-Fi Education Computers Scary Stories Password Spyware Legislation Server Management File Sharing Website Drones Microsoft Excel Hacker Solid State Drive Techology Quick Tips Unified Communications Display Sports Tablet Websites Statistics Mail Merge Blockchain The Internet of Things Alt Codes Hard Disk Drive Unified Threat Management VoIP Comparison Bluetooth Address Budget VoIP Cabling Permissions Cybercrime Typing User Error Avoiding Downtime WiFi Humor Current Events How To Marketing Specifications Fraud Infrastructure IT Consultant Relocation Remote Computing Meetings 3D Printing Cleaning Work/Life Balance Private Cloud Webcam Unsupported Software Law Enforcement Update Error Ben McDonald shares Point of Sale Mobile Data Gadget Recovery Paperless Office Staffing Chromebook Administrator what was your? Web Server Processors Physical Security GPS Emoji Licensing Cameras Personal Information Tracking Cortana CCTV Document Management Tech Support Virtualization Notifications Computer Repair Mobile Device Management Identity Theft Travel How To G Suite Crowdsourcing Health Mobile Computing CrashOverride Supercomputer Botnet Black Market Motion Sickness Taxes Electronic Medical Records IT Budget Machine Learning Twitter Upgrades

Sign up for our Newsletter!

  • Company Name *
  • First Name *
  • Last Name *

      What Our Clients Say

      • BNMC has provided us with nothing less than outstanding service and results for all of our IT needs for the past few years. Every member of their staff is professional, knowledgeable, friendly and eager to solve any problem...
      • 1
      • 2
      • 3