BNMC's NetPartner include a comprehensive technology solution, from design to implementation to support, for clients who have a need for additional managed IT services. With the NetPartner solution, small and midsize organizations get Fortune 500 IT expertise and best practices along with the technology expertise that might be missing from their internal staff. The NetPartner team focuses on preventive maintenance and diagnosis, anticipating and addressing potential problems before they occur. At the same time, should a technical problem arise which was not previously anticipated, BNMC will muster all our technical know-how to resolve the problem either remotely or onsite. BNMC offers support for hardware & software at your office as well as offering our hosted solution where we manage your "virtual" IT infrastructure located at our data center. Regardless of your IT requirements, BNMC will customize a solution to manage your IT needs.
Technology Management
- Server, network and desktop support via phone, remote control and onsite
- Proactive maintenance via patch management, Anti-virus definition and scan management, event log review, O/S and drive space monitoring
- Information Security Management with Active Directory setup, firewall configuration, VPN management
Business Continuity
- Business Resiliency and disaster recovery plan creation and testing
- Management of backup strategy, data replication and off site recovery
- Hardware, software and data recovery services
IT Strategy and Governance
- Infrastructure assessment and management including asset and license inventory, network design optimization, storage and security solutions
- Virtual CIO service to offer short term and long term IT strategy, IT governance and project management
The NetPartner value is huge for small and midsize organizations. NetPartner clients realize better security and productivity, simplification of their infrastructure, resilience of the entire IT environment, improved team collaboration, and reduced IT risk. Plus, the NetPartner solution allows the senior management team to gain confidence that the organization is employing the best technology solutions available to run and grow the business. The NetPartner solution not only acts as your IT department's IT support, it helps to align your IT strategy with your business strategy.
The NetPartner solution comes in three different packages.
NetPartner Lite
- 45 days of support for all implemented IT technology
- Scope specific Help Desk support with limited hours per month via phone or remote control
- Annual infrastructure inventory and audit including security review
- Optional Remote backup management
- Optional Emergency response service available
NetPartner Standard
- Unlimited Help Desk support via phone, remote control and onsite management service, availability monitoring and optional emergency after hours support
- Client relationship management with a dedicated account representative, weekly issue review and check-in conference calls
- Client web portal for issue and project review
- Maintenance via patch management, Antivirus definition and scan management, event log review, drive space monitoring and Microsoft recommended maintenance
- Information Security management with Active Directory setup and administration, Firewall configuration and management, VPN management
- Infrastructure management including asset and license inventory, software license adherence and renewal, server and desktop optimization, disk space / storage solutions, router & switch support and network design
- Business Resiliency management including back strategy, data replication and off site recovery strategy
- Periodic system consultation to coordinate short term and long term IT strategy along with a quarterly system full analysis
- Discounted consulting and IT project implementation rates.
NetPartner Premium
- NetPartner standard service included
- Managed Services with server, network, and desktop monitoring and reporting via the client portal
- Full IT assessment and audit done annually
- Virtual CIO services for monthly / quarterly strategic meetings with executive team
- Disaster Recovery plan creation, maintenance and testing
The company's highly qualified, experienced and certified technicians employ "Fortune 500 best practices" in all network services for all levels of NetPartner. As part of the NetPartner premium service, BNMC offers "outsourced Chief Information Officer (CIO) services" including senior level IT strategic counsel and IT asset management. BNMC begins by understanding the business needs and goals of every client. Then, BNMC maps appropriate information technology against these needs and goals, helping every client realize the full value of IT to their organization.