Boston Metro and across the North East Technical Support
Your Partner for Managed Services & IT Support
BNMC has been serving the Boston Metro and across the North East since 1991, providing IT Support such as technical helpdesk support, computer support, and consulting to small and mid-size businesses as well as K-12 schools, higher education, and local or state government and non-profit organizations. Our experience has allowed us to build and develop the infrastructure needed to keep our prices affordable and our clients up and running.
It’s always been our goal to provide enterprise-level IT practices and solutions to the small business sector, at small business prices.
Our Managed
Services Plan
We partner with many types of businesses in the area, and strive to eliminate IT issues before they cause expensive downtime, so you can continue to drive your business forward.
Proactive & Smart
Technology
Dedication to the prevention of data loss and other business technology disasters.
Round the Clock
Maintenance
24/7 access to remote & on-site server remediation services at a flat monthly rate.
Help Desk & Remote
Computer Support
Fast and reliable IT solutions and maintenance are provided for your business users.
IT Services Done Differently
At BNMC, we’ve been helping small and mid-sized businesses across Boston and the Northeast since 1991. Our mission is simple: keep your business running without IT headaches. We believe when your technology works, your people work and your business grows.
Roger Michelson, our CEO, knows the pain of costly downtime and frustrating IT issues. That’s why we built BNMC on proactive support, not break-fix band-aids. Our NetPartner service prevents problems before they start, saving you time, money, and stress.
To prove it, we’ll give you 2 free hours of IT support or a full network audit, no strings attached. Experience the BNMC difference: reliable IT that drives productivity and growth.
The IT Industry Secret
We do things differently. Stop paying outrageously high hourly rates that can sneak their way into your bill, and get proactive, giving everyone in your company the support they need, when they need it, without the huge costs.
We call it BNMC, and it’s designed to give you and your entire organization peace of mind when it comes to your IT.
Message From CEO
We’re here to help your business grow without the IT headaches.
For over 34 years, we’ve supported local businesses by making IT simple, proactive, and reliable, because when your business succeeds, so do we. No gimmicks, just honest support, proven results, and a team that’s always got your back.
Roger Michelson, CEO
BNMC
Your Regional IT Partner with a Local Presence
With offices in Massachusetts, New Hampshire, and Florida, BNMC delivers enterprise-level IT services with the perfect blend of regional reach and local expertise.
We Are Your Local IT Experts for the Boston Metro Area
Outstanding
Service
BNMC has provided us with nothing less than outstanding service and results for all of our IT needs for the past few years. Every member of their staff is professional, knowledgeable, friendly and eager to solve any problem.
Victor Caggiano
Best in the
Business
I’d like to take a minute to thank you and your team again for always being the absolute best in the business. I have nothing but high praise for all the work you have done for Banfi over the years.
Christopher Woodward
Outstanding Technology Company
BNMC is an outstanding technology company. The feature I appreciate most about their work is their OUTSTANDING customer service.
Myra Oria
Skilled Implementation Team
Please accept our sincere thanks and appreciation for a job well done executing and implementing a comprehensive multi-site on-premise firewall solution for our organization.
Johan Segring
Exceptional Technical Support
Thomas Pham
BNMC is one of
the best partners
I have had the pleasure of working with BNMC during a recent Exchange upgrade and migration. I found the staff at BNMC to be attentive, detail oriented and made customer service a top priority.
P. Koorse
Management
BNMC’s management team consists of experienced technology, operations, marketing and finance personnel who have worked together for over a decade.
Roger is CEO of BNMC. Roger has extensive experience managing information technology, information services, administration, operations and client relationships for large and small service providers. Since 1992, Roger has used his engineering and business background to lead dynamic teams to develop and support technical solutions in fast growing businesses. Roger joined BNMC in 2007 and he is responsible for growing the business and managing the operations, financial and administration aspects of the company.
Roger’s career started by helping build Automated Business Development (ABD), a small, entrepreneurial, technology company into a multi-million dollar provider of both application services (ASP) and business processing outsourcing (BPO) solutions for 75% of the mutual fund industry. Roger then assisted with selling the business to PNC Global Investment Servicing (formerly PFPC Inc., a member of the PNC Financial Services Group.) He stayed on with PNC where Roger took a corporate IT role with the company as Senior Vice President and Business Information Officer (BIO) for the state and NASD compliance line of business. Reporting to the CIO, Roger managed the line of business IT resources and budget, networking and desktop infrastructure, software project management, product development, IT risk management, IT governance, business resiliency, vendor management, software client relationships and accounting & finance for the pision.
Roger has an executive MBA from Northeastern University, a graduate certificate in management from Harvard University and a B.S. in mechanical engineering from Boston University.
Roger has been associated with both the Boston Society for Information Management (SIM) as well as the Town of Winchester Finance Committee and Town Meeting member.
Angelo Pierri is the Virtual CIO and returned to BNMC in 2018 to join the BNMC Leadership team. Angelo is an experienced IT Consultant and Systems Engineer working in the IT industry since 1995, including 4 years previous at BNMC and 6 years at FlexManage. Skilled in Firewalls, Storage Area Network (SAN), Server Architecture, VMware ESX, and Enterprise Architecture. Angelo is a strong operations professional with a Bachelor’s Degree focused in Electrical and Electronics Engineering from Fairleigh Dickinson University-Metropolitan Campus.
Michael joined BNMC in 2025 as an experienced Technical Account Manager/vCIO, he celebrates team success first and believes that it is achieved through collaboration and best practices. From his years as an IT Director for Public Schools to his extensive experience in the private industry, Michael brings a vast breath of knowledge and experience to BNMC.
He takes pride in building strong client relationships by consistently conducting Strategic Business Reviews and applying a data & value-driven support approach.
Dennis Oliver joined BNMC in 2025 as a Technical Alignment Manager, he is an experienced IT leader and trusted advisor specializing in managed services and strategic technology alignment for growing organizations. He helps businesses align their technology investments with operational goals, improving efficiency, security, and long-term performance.
With a background in MSP operations, service delivery, and infrastructure design, Dennis has led teams, scaled service offerings, and implemented standards that drive consistent client outcomes. As a technology advisor, he focuses on building strong client relationships and delivering practical, results-driven strategies that reduce risk and support business growth.
Meet The Team
The Company’s leadership, engineering, sales and service teams consist of experienced technical staff certified by today’s leading information technology firms including Microsoft, Dell EMC, HPE Aruba, Citrix, VMware, Lenovo, SonicWALL, Fortinet, Cisco, McAfee, Unitrends, Datto, Kaseya and Symantec as well as several Cybersecurity certificates.
Engineering Team
Bill joined BNMC in 2021, having spent two years with The ARCO Group as a Systems Engineer and almost 6 years with Advanced Disposal Services as a Systems Administrator. Bill has over 20 years of experience in the IT industry and has a variety of both infrastructure and application experience.
Bryan joined BNMC in 2019 as a primary engineer coming from Edgewater Technology where he spent 7 years as a consultant.
Howard joined the BNMC team in 2022 with the acquisition of MIS Alliance. Howard has been with MIS for over 10 years as a system engineer.
Ken Curtis has returned to BNMC in 2019. He first started with the company in 2013 and then left in 2015 to move to Florida for a job with ADS. Now, back with the company as a Senior Systems Architect, Ken works on many of the senior IT project and consulting initatives for BNMC’s customers.
Michael started with BNMC in 2021. Prior to BNMC, Michael was a Computer Administrator at Broadleaf Services for 3 years. Before getting into Information Technology, Michael was in the food services industry as a Quality Control supervisor and Bakery team member for Jacquline’s Gourmet Cookies, Whole Foods Market and Johnnie’s Foodmaster for almost 8 years.
Paul joined the BNMC team in 2022 with the acquisition of MIS Alliance. Paul has been with MIS for over 2 years as a system engineer.
Philip Chonacky had his first IT job at age 16 working with a Bio-Simulator on an Apple III. He has been a member of the BNMC team since 2008 and has been working in technology of one form or other for most of his career (doing full time IT work since 1996). His experience covers most areas of Information technology. He has done extensive work with Networking technology, storage and server infrastructure, as well as user support and Project Management.
Philip has a B.S. in Physics from the University of Wisconsin at Madison. He has completed training in many aspects of IT and takes every opportunity to continue knowledge of all things IT and otherwise. When he isn’t working, he’s spending time with his family, or fixing up old houses.
Scott joined BNMC in 2021 as Field Engineer and Technology Alignment. Prior to BNMC, Scott was an IT Support Specialist with East Coast Microwave and Paychex Payroll Services. Scott has had multiple Service Desk and Desktop Support positions over the years. Scott holds an Associate degree from Bunker Hill Community College.
Vadim Goncharov joined BNMC in 2011 as a Senior Systems Engineer. Vadim has been working in the Information Technology field full time since 2001. His experience covers a broad range of technologies. He spent more than eight years in networking filed configuring networks based Cisco devices including Switches, routers and Wireless. Vadim was the lead in building several infrastructure at several datacenters using latest VMware technologies, Microsoft, EMC and Cisco hardware’s Core infrastructure with several MPLS implementations.
Vadim holds a B.S. in Mathematics from Samarkand State University, during his college days, he had summer internships at companies including IBM and Cisco. Vadim has completed Cisco courses as well as VMware, EMC, Quest and more.
Brett joins BNMC in our Network Operations Center (NoC) helping run the centralized services monitoring and managing function for the BNMC clients. Brett has over 25 years of experience in Web Design and Development along with IT support.
Gary joined the BNMC team in 2024 and has over 13 years experience with Help Desk and Technical Support. Prior to joining BNMC, Gary was at TeamSupport as a Customer Support Specialist, RMON Networks as a Help Desk Technician and WorldWide Tech Services.
Rob joined the BNMC team in 2024 and brings extensive experience in Help Desk and Technical Support. Before joining BNMC, he worked as a Customer Support Specialist at TeamSupport, a Help Desk Technician at RMON Networks, and Field IT Support and RMA at Adek Industrial Computers.
Henry Lutwama joins the team as a Tier 1 System Engineer, bringing valuable experience in technical support and system maintenance. He has a strong background in troubleshooting and optimizing IT infrastructure, making him a great addition to our team.
Adrian joined BNMC in 2025 as Field /System engineer. Prior to BNMC, Adrian was Senior Field Service Technician and Technical Project Manager (IT/AV) at ABCOM Technology. He has been working in the information technology field since 2010. He holds a bachelor’s degree in Digital Forensics from Champlain College.
Amanda joined the team in 2026 as a Field Engineer. She has a strong background in providing quality customer service after nearly 20 years working at her aunt’s general store. She is also well-versed in providing personalized support, having served as a peer tutor in multiple subjects at Middlesex Community College where she began studying Cybersecurity in 2024. Amanda is a lifelong hockey fan and New Englander.
Juan Felix joined the BNMC team in the fall of 2025, where he continues to contribute his knowledge and experience in information technology. He began his career through the Year Up program, building a strong foundation in IT support and professional services.
He later gained hands-on experience at a Managed Service Provider (MSP), supporting diverse client environments and further developing his expertise in troubleshooting, system administration, and IT operations.
With over four years of experience in the IT field and relevant industry certifications, Juan Felix has cultivated a well-rounded and versatile technical skill set.
Admin Team
Heather joined BNMC in 2024 to assist with dispatch, office administration / receptionist and bookkeeping. Prio to BNMC, Heather worked at McMillan Transportation as well as L-3 Communications and NextComputing.
Amy joined BNMC in 2018 as the Part Time Controller / CFO. As an experienced CPA with 12+ years of experience, Amy has assisted with the Financial operational support, corporate tax consulting and accounting process for the company.
Rhonda joined BNMC in 2023 and currently serves as the Office Manager and Executive Assistant to the Executive Team. In addition, Rhonda provides Sales Support for the Sales and Marketing division.
Peter has been a member of the BNMC Board of Directors since 2007 and is a valuable advisor to the Leadership Team and the staff.
Awards
Let’s Get Together And Talk About Your Technology
BNMC Thought Hub
We’re in this business to help other businesses grow and move forward. It’s as simple as that.
