By accepting you will be accessing a service provided by a third-party external to

7 Questions to Ask When Evaluating Your IT

7 Questions to Ask When Evaluating Your IT

Are you looking to get your current IT situation under control? Whether you are dealing with repeat issues, slow response times, or you are simply looking to grow and upgrade what you currently have, it’s important to know what you are up against and have an idea of where to go next.

You can get a pretty good idea by getting answers to the following questions:

Does it feel like you are dealing with repeat computer issues or regular downtime?

This might seem pretty obvious. If your IT isn’t working, then what are you paying for? In fact, if your staff experiences regular bouts of downtime, you are actually losing revenue. Downtime can come in a lot of flavors, ranging from the entire network going down to a particular application not being accessible.

Does it feel like your IT is being actively managed and maintained, or is your current IT provider waiting for you to call them?

If a user comes into work and their computer doesn’t boot up, or users can’t access files on the network, is your IT person contacting you to let you know they are aware of the issue and taking care of it? Granted, IT can’t see every issue as it happens (we don’t know, for example, when a shortcut to open Microsoft Word gets removed from your desktop), but big things like connectivity issues, downtime, and problems that affect multiple users should be actively monitored at all times, and smaller issues like errors and required updates need to be managed frequently.

Are emergencies treated like, well, emergencies?

We mentioned this before with downtime, but does it feel like downtime is being handled with the utmost seriousness? Downtime is extremely expensive. If you have 10 employees that can’t work, that’s 10 paychecks you are still writing out at the end of the week, plus the loss of revenue those employees would have contributed to. Is your current IT provider responding to emergencies within an hour or less? Is every effort being made to get you back up and running?

Can your employees get support without being worried about costing the business money?

There is nothing worse to an end user than having to deal with an annoying computer problem that’s stopping them from simply getting their job done. It’s demotivating, especially when they don’t feel like they can get anything done about it. Ideally, if a user reports an issue to you, you should tell them they are welcome to put in a ticket and to let you know if it doesn’t come to resolution.

Is your network fully documented?

Is there documentation for each device on your network? That includes desktops and laptops, servers, printers, routers, access points, switches, VoIP phones, and other devices. This documentation should include purchase/installation dates, who installed it, model and serial numbers, warranty information, and access information.

Is your data being backed up?

It doesn’t matter how busy your IT staff or IT provider seems to be; your data should be their very first priority. If your data isn’t being meticulously backed up, and if those backups aren’t being checked regularly, it’s time to find someone who will take things seriously.

Is your IT firm working with you regularly to discuss and review their own performance?

IT isn’t just about fixing issues, it’s about making technology work for your business. If you don’t have an account manager who’s keeping you in the loop when licenses are expiring or software is getting out of date, you won’t be able to budget out your IT roadmap. On top of that, they should be checking in to listen to pain points that might not inherently be related to support. For example, maybe you are having an issue with a particular partner because you need to share large files that are too big to email - your IT provider could easily help you solve that, but it might not be something you think about putting in a ticket for. A good IT account manager should be willing to share the burden with you and step out of the “computer tech support” box and design solutions that will help your business grow and thrive.

If you need help with your IT, or you think you aren’t getting what you deserve, don’t hesitate to contact BNMC at 978-482-2020 to see how we can take care of your business.



No comments made yet. Be the first to submit a comment
Already Registered? Login Here
Tuesday, July 07 2020

Captcha Image

Subscribe to Our Blog!

Mobile? Grab this Article!

Qr Code

Tag Cloud

Tip of the Week Security Best Practices Technology Productivity Business Computing Privacy User Tips Cloud Email Network Security Hackers Hosted Solutions Microsoft Computer Business Software Efficiency Malware Data Google Communication IT Services Small Business Workplace Tips IT Support Mobile Devices Hardware Cloud Computing Tech Term Managed IT Services Internet Smartphone Data Recovery Android Backup Ransomware Mobile Device Innovation Users Outsourced IT Upgrade Saving Money Information Windows Smartphones Facebook Phishing Miscellaneous Data Backup Server Microsoft Office Business Management Windows 10 communications Business Continuity Disaster Recovery Cybersecurity Browser VoIP Social Media Network Productivity Office 365 Managed IT Services Data Management Windows 10 Passwords Internet of Things Gadgets App Word Gmail Vulnerability Remote Monitoring Managed Service Provider Quick Tips Infrastructure Managed Service Apps Artificial Intelligence Encryption Mobile Office Chrome Company Culture Information Technology BYOD Remote Workers Tip of the week Analytics Website Save Money Networking Applications Employer-Employee Relationship Router Virtual Reality IT Support Access Control Money VPN Settings Government Virtual Private Network Computers Employee-Employer Relationship Unified Threat Management Google Drive Bandwidth Content Filtering Display YouTube Development Risk Management Collaboration Firewall Education Maintenance Apple Storage Avoiding Downtime Robot HIPAA Office Tips Antivirus BDR Automation Hacker Data storage Big Data IT Management Data Security Paperless Office Spam WiFi Social Touchscreen Regulations Conferencing LiFi Wi-Fi Humor Virtualization Managed Services Hosted Solution Managed IT Holiday Augmented Reality Administration Tablet MSP Data loss Best Practice How To Telephone Systems Retail Alert Managing Stress Mouse desktop OneNote Going Green Data Breach Two-factor Authentication Windows 7 IT Monitors Software as a Service Social Network Managed IT Service Vendor Management Scam Chromebook Printing Document Management Customer Relationship Management Password Laptop Solid State Drive Break Fix Mobile Security Wireless Remote Work End of Support The Internet of Things Search Training Compliance Remote Computing Business Intelligence iOS Hard Disk Drive Computing Downtime Outlook Server Management Marketing Bring Your Own Device Operating System Business Technology SaaS Google Maps Virus SharePoint Writing Scalability Budget Asset Management Microsoft Excel Language Value Peripheral Techology Mirgation Recycling Utility Computing Smart Technology IoT Updates Typing Dark Data Update K-12 Schools Device Reducing Cost Current Events Statistics Cookies Mixed Reality Shadow IT Lenovo LED Threats Downloads Social Networking Halloween Migration Consulting Memes Mail Merge Blockchain Computing Infrastructure Professional Services Cryptocurrency VoIP Management Unified Threat Management Chatbots eWaste Laptops Shortcut Distributed Denial of Service Star Wars Politics PowerPoint Digital Payment Customer Service Wearable Technology Network upgrade Mobility Disaster Batteries IT solutions Bluetooth Comparison Nanotechnology Work/Life Balance Digital Google Docs Firefox Gamification Superfish Co-Managed IT Hacks Office Motherboard Samsung Cables Scary Stories Address Permissions Alerts Health USB Private Cloud Bitcoin Policy User Error Identity Continuity Running Cable Managed Services Provider Google Wallet Patch Management Fraud Cost Management Tech Support Onboarding GDPR Smart Office Print Toner Uninterrupted Power Supply Myths Specifications Screen Reader Charging Buisness Slack Hard Disk Drives Spyware Business Growth COVID-19 Virtual Desktop File Sharing Content Huawei Heating/Cooling Multi-Factor Security Social Engineering Wires Sports Computer Care Messaging IBM Legal Holidays Licensing Dongle Windows 8 Time Management Procedure Printer Twitter Solar Entertainment Vendor Unified Communications Drones Distribution Assessment Websites Digital Signage Data Warehouse Work Shortcuts Mobile Management Black Friday Smart Tech Monitoring Identity Theft Solid State Drives Streaming Processor Mobile Device Management Servers Google Calendar Safety Voice over Internet Protocol Employee-Employer Relationships Corporate Profile Deep Learning Payment Card Emergency Cooperation Service Level Agreement Business Analysis Network Management PCI DSS G Suite Hybrid Cloud Logistics Dark Web Hotspot Internet Exlporer Automobile Troubleshooting Network Congestion IT Technicians Optimization Cybercrime Security Cameras Dell Profiles Cyber Monday Connectivity Spying National Security Alt Codes Human Error Cabling Memory Legislation Modem FinTech Analysis Students WannaCry Inventory Staff Leominster Administrator Printers Processors Taxes Machine Learning Web Server what was your? Unsupported Software IT Budget GPS IT Consultant Computer Repair Relocation Cameras Mobile Data Recovery Meetings How To Tracking Financial Cleaning Black Market CCTV Webcam Law Enforcement Notifications Electronic Medical Records Physical Security Error Emoji Point of Sale Ben McDonald shares Upgrades Gadget Regulation Travel Crowdsourcing Personal Information Botnet Cortana 3D Printing Supercomputer CrashOverride Motion Sickness Mobile Computing Staffing

What Our Clients Say

  • BNMC has provided us with nothing less than outstanding service and results for all of our IT needs for the past few years. Every member of their staff is professional, knowledgeable, friendly and eager to solve any problem...
  • 1
  • 2
  • 3