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Cisco VoIP phones not working properly with SonicWALL firewalls

BNMC Tech Tip

Question:  We have a new Voice over IP phone system (VoIP) with Cisco VoIP phones, a cloud hosted PBX and SonicWALL firewalls.  We have problems picking up a new line to start a call and we have dropped calls.  How do I fix this?

 

Answer:  The most likely scenario is that you have to set the Consistent NAT feature on the SonicWALL firewall to prevent this from happening.  Please refer to the KBA below on how to make this change.

SonicWALL Knowledge Base Article:  https://www.sonicwall.com/support/knowledge-base/configuring-consistent-nat-network-address-translation/170505836533942/

 

Used to resolve the following issues:

  • Busy Signal when trying to create a new call
  • Invalid line signal when trying to create a new call
  • Dropped calls internal and external
  • Dropped call during conference call
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BNMC Receives 2020 Best of Woburn Award

FOR IMMEDIATE RELEASE

Bredy Network Management Corporation Receives 2020 Best of Woburn Award

Woburn Award Program Honors the Achievement

WOBURN May 1, 2020 -- Bredy Network Management Corporation has been selected for the 2020 Best of Woburn Award in the Data System Consultants & Designers category by the Woburn Award Program.

Each year, the Woburn Award Program identifies companies that we believe have achieved exceptional marketing success in their local community and business category. These are local companies that enhance the positive image of small business through service to their customers and our community. These exceptional companies help make the Woburn area a great place to live, work and play.

Various sources of information were gathered and analyzed to choose the winners in each category. The 2020 Woburn Award Program focuses on quality, not quantity. Winners are determined based on the information gathered both internally by the Woburn Award Program and data provided by third parties.

About Woburn Award Program

The Woburn Award Program is an annual awards program honoring the achievements and accomplishments of local businesses throughout the Woburn area. Recognition is given to those companies that have shown the ability to use their best practices and implemented programs to generate competitive advantages and long-term value.

The Woburn Award Program was established to recognize the best of local businesses in our community. Our organization works exclusively with local business owners, trade groups, professional associations and other business advertising and marketing groups. Our mission is to recognize the small business community's contributions to the U.S. economy.

SOURCE: Woburn Award Program

CONTACT:
Woburn Award Program
Email: PublicRelations@best-notification.net
URL: http://www.best-notification.net

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5 Tips for Successfully Working from Home

COVID-19 has forced event cancellations, school closures, and a consideration for remote work where possible. As more companies are sending their employees to work from home, we compiled this list of tips to be successful away from the office.

  • Reliable Internet: Nothing is more frustrating than having spotty Internet, especially when you’re trying to work on a big project through a remote access connection to your work computer. Most Internet packages available today will be fine. However, you might need to curb ancillary access of the Internet, like streaming and gaming, if you’re trying to do something more than upload and download documents. If your Internet seems slow, shut down and restart your router/modem. This can sometimes speed things up for a while.
  • Good Computer Hygiene: You know that “It’s time to update” pop-up that you’ve been avoiding for weeks? Take the time to update. This is most likely handled automatically by your IT team at the office, but your home system may be woefully behind, curbing your speed, as well as opening up unnecessary security holes. We recommend applying security patches as they are released, and keeping your computer up to date. Not sure if there are updates available? You can check in your computer’s control panel. You can also try simply restarting your system. Often, the updates will kick into gear.
  • To maximize effectiveness, watch the number of programs you’re attempting to run and browser windows you have open at any given time. Computers are not great multi-taskers, instead regularly switching between a multitude of processes (the instructions behind your applications) to complete commands. In fact, the number of processors in your system is the maximum number of things your computer can be “working” on at once, so if you’re seeing a drop-off in performance, take a moment to close a few programs not actively in use.
  • Connect Securely: In order to protect your business, don’t just install Microsoft Outlook on your personal computer and proceed to work as usual. Instead, connect through remote access software or VPN. This will allow you in to your traditional work desktop without risking business data in an open atmosphere. Consult with your IT team to review their plan for remote access as well as enterprise-grade antivirus before beginning remote work.
  • Establish Routine: When you go into the office, you have a clear routine. You come in, grab a cup of coffee, banter with your co-workers for a few minutes, sit down at your desk, and get to business. While it may be appealing to work in your pajamas, try to maintain as much normalcy as possible. Stick with a clear starting time and work schedule. Create an office space so that you’re not just piled up on the couch. Plan to get dressed and ready for the day, just like you’re going into the office.
  • Over-communicate: You may find yourself feeling isolated pretty quickly when working from home. This is likely because you’re missing out on the short interactions and general banter with your colleagues. We highly recommend setting up a daily touch-base with your team in order to discuss priorities, work through sticking points, and to simply connect with other human beings. Don’t be afraid to send more progress emails than normal. Utilize messaging apps liberally, and don’t underestimate the power of a video chat or meeting. If an email exchange is getting too longer (more than three replies back and forth without solving the problem) pick up the phone.

Working from home can be an extremely powerful tool. When done right you can be as productive, if not more so than at the office. Enjoy the opportunity presented by COVID-19 concerns to establish a new work normal, at least for a short period of time.

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Guidance for Keeping Your Technologies Equipment Clean during COVID-19

Here is a great article from Dell on how to keep your technologies clean during the COVID-19 crisis.  Though this is directed to Dell hardware, the same principals should work for any manufacturer.  

https://www.dell.com/support/article/en-us/sln308919/guidance-for-keeping-your-dell-technologies-equipment-clean?lang=en

 

Helping Customers Address Concerns at Home and at Work



Client Systems

We understand customers may have questions about cleaning and disinfecting options for their Dell products. The guidance below applies to all Dell-branded PCs, monitors or display screen, docking stations, keyboards, and mice.

  1. We recommended you wear disposable gloves when cleaning and disinfecting surfaces.
  2. Turn off the device you plan to clean and disconnect AC power. Also remove batteries from items like wireless keyboards. Never clean a product while it is powered on or plugged in.
  3. Disconnect any external devices.
  4. Never spray any liquids directly onto the product.
  5. Moisten a microfiber cloth with a mixture of 70% isopropyl alcohol / 30% water. The cloth should be damp, but not dripping wet. Excess moisture should be removed if the cloth is wet before wiping the product. Using any material other than a microfiber cloth could cause damage to your product.
  6. Gently wipe the moistened cloth on the surfaces to be cleaned. Do not allow any moisture to drip into areas like keyboards, display panels, etc. Moisture entering the inside of an electronic product can cause damage to the product. Excessive wiping potentially could lead to damaging some surfaces.
  7. When cleaning a display screen, carefully wipe in one direction, moving from the top of the display to the bottom.
  8. Surfaces must be completely air-dried before turning the device on after cleaning. No moisture should be visible on the surfaces of the product before it is powered on or plugged in.
  9. After cleaning or disinfecting a glass surface, it may be cleaned again using a glass cleaner designed for display surfaces following directions for that specific cleaner. We recommend you avoid glass cleaning products containing Ammonia.
  10. Discard the disposable gloves used after each cleaning. Clean your hands immediately after gloves are removed and disposed.

Customers may experience some visible cosmetic changes to finishes over time as a result of the cleaning process outlined above on some surfaces. Other cleaning chemicals are very harsh and will damage surfaces. Avoid using any of the following chemicals or products containing these chemicals:

  • Any chlorine-based cleaner, such as bleach
  • Peroxides (including hydrogen peroxide)
  • Solvents such as; acetone, paint thinner, benzene, methylene chloride or toluene
  • Ammonia (i.e. Windex)
  • Ethyl alcohol

Using any of the chemicals listed above will cause permanent damage to some product surfaces. By following the steps outlined in this document, you can minimize the risk of damage.

 

Enterprise Systems

We understand customers may have questions about cleaning and disinfecting options for their Dell Storage, Networking, HCI, and Server products. The guidance below will help address concerns.

Given the fact that Dell Technologies data center products are not high touch products and that data centers should have a clean room policy where people are required to sanitize their hands before they enter, it should not be necessary to sterilize surfaces that are not commonly touched. However, if the business requirements call for sterilization for an abundance of caution, Dell Technologies highly recommends engaging a professional cleaning company that specializes in sterilizing data center equipment. If engaging a professional cleaning company that specializes in sterilizing data center equipment is not possible, Dell Technologies recommends that customers exercise extreme caution when sterilizing and disinfecting their Dell Storage, Networking, HCI, and Server products.
  1. We recommend that all personnel performing cleaning and disinfecting wear disposable gloves when disinfecting any surfaces.
  2. If your data center procedures require power down prior to cleaning external surfaces, follow Dell Technologies published procedures for safely powering down data center equipment, to ensure data integrity.
  3. If the equipment must remain operational while external surfaces are cleaned, use extreme caution in exposing powered equipment to any moisture and take all proper and necessary precautions when handling powered equipment that has been exposed to moisture.
  4. Cleaning must be limited to external surfaces such as handles and other common touchpoints. Do not open cabinet and chassis doors or attempt to clean any internal components.
  5. Fibre optics should not be removed for general purpose cleaning due to increased risk of debris contamination.
  6. Never spray any liquids directly onto or into any product. Do not expose any internal components of Dell Technologies data center products to moisture.
  7. To clean external surfaces such as handles and cabinets, moisten a microfiber cloth with a final concentration of 70% isopropyl alcohol by volume. The cloth should be moist, but not dripping wet. Excess moisture should be removed if the cloth is wet before wiping the exterior and handles of the product, keeping clear of power leads and permanent wiring. Using any material other than a microfiber cloth could cause damage to your product.
  8. Gently wipe the moistened cloth on the surfaces to be cleaned. Do not allow any moisture to drip into areas like keyboards, display panels, vents, etc. Moisture entering the inside of an electronic product can cause damage to the product. Excessive wiping potentially could lead to damaging some surfaces.
  9. When cleaning a related display screen, carefully wipe in one direction, moving from the top of the display to the bottom.
  10. If the equipment was powered down, all surfaces must be completely air-dried before powering up the equipment after cleaning. No moisture should be visible on the surfaces of the equipment before it is powered on or plugged in.
  11. Discard the disposable gloves used after each cleaning. Clean your hands immediately after gloves are removed and disposed of.

Customers may experience some visible cosmetic changes to finishes over time as a result of the cleaning process outlined above on some surfaces. Other cleaning chemicals are very harsh and will damage surfaces. Avoid using any of the following chemicals or products containing these chemicals:

  • Any chlorine-based cleaner, such as bleach
  • Peroxides (including hydrogen peroxide)
  • Solvents such as; acetone, paint thinner, benzene, methylene chloride or toluene
  • Ammonia (i.e. Windex)
  • Ethyl alcohol

Using any of the chemicals listed above will cause permanent damage to some product surfaces. By following the steps outlined in this document, you can minimize the risk of damage.

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7 Necessities before Sending Your Workforce Remote

Due to the COVID-19 outbreak, many companies are working from home to facilitate social-distancing and keep their workforce healthy. However, it’s not as simple as sending your employees home, firing up personal laptops and getting back to work. Here are seven things you need to have lined up in order to successfully deploy your remote workforce.  

  • Secure Remote Access: Employees should not have open access to everything on their work systems from their personal computers. This keeps company data protected. In order to be productive through this pandemic, however, employers will need to provide a secure connection utilizing VPN or remote access software. These solutions will mirror the employee’s work desktop without housing all of the data on the individual’s personal system, allowing them to seamlessly continue work.
  • File Sharing Capabilities: While people will be working in isolation, they must still be able to collaborate. File sharing/group editing software will be critical to moving forward creative or documentation projects through real-time editing, commenting, and versioning. Software like Microsoft Office 365 Teams / Sharepoint,  Google G-Suite Docs or Dropbox for Business fill this need securely.
  • Enterprise Level Antivirus: Basic home-level antivirus is not sufficient, particularly in secured industries. Extend your enterprise-level antivirus to home systems that will be accessing your network to create an added layer of protection. You may also consider deploying firewalls on top of individual’s home networks to create the same secure connection employees experience in your office.
  • Video Conferencing: Meetings must go on while people work remote; however, voice-only leaves much to be desired in terms of tone and context. We highly recommend putting in place video conferencing options. You can implement something as simple as Google Duo/FaceTime, or something more feature intensive, like Zoom or GoTo Meeting.
  • Messaging Software: You can’t just spin your chair around to talk to your co-worker when working remote, yet it’s not efficient to always pick up the phone. We recommend implementing a messaging software like Microsoft Teams or Slack to open communication channels and allow employees to continue to interact quickly and accurately. Utilizing these tools, you can set up one-on-one conversations or set up channels to facilitate team communication.
  • Phone: A strong VoIP solution will allow employees to take their phone numbers remote to their cellphones without giving out their cellphone numbers. Office calls will transfer seamlessly to the employee’s cellphones, voice mails will be sent via email, and the employee can dial-out using a phone application to maintain office functionality.
  • Remote Access Policy: Prior to providing access to your employees, put in place a clear access policy that acknowledges that your company monitors whatever they do while connected. Employees should be encouraged to act as if they are on site even while working remote and reminded that punishments for doing something illegal/against company policy will apply.

The COVID-19 situation is ever-changing. Schools across the nation have been closed and events have been cancelled. While it may make sense to keep your employees on-site for now, we believe it’s important to have a plan should you need to close your physical offices. Getting these seven pieces of the puzzle in line will prepare you to take your workforce remote. For assistance implementing these things, contact us at (978) 482-2020 or Sales@bnmc.net .

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BNMC Assists Leominster Public Schools with WiFi and Network upgrade

BNMC is proud to announce that they have been selected by the Massachusetts Executive Office of Technology Services and Security (previously MassIT) and Leominster Public Schools to upgrade the WiFi and Networking infrastructure at all the Leominster Elementary Schools through the state Digial Connections Partnership School Grant Wireless Solution.  Together with K&M Communication who will do all the wiring and cabling work, BNMC will work closely with the Leominster IT team to procure all new hardware and software and then configure and implement the switches and access points along with managing the entire project.

 

The Leominster School Department was informed in March that it would get a $436,143 Digital Connections Partnership Schools Grant from the Commonwealth of Massachusetts. It would be used to upgrade the technological infrastructure at five schools: Fall Brook Elementary School ($105,930), Frances Drake Elementary School ($102,942), Johnny Appleseed Elementary School ($96,109), Northwest Elementary School ($95,485) and Priest Street School ($34,676).

 

For Superintendent Paula Deacon, the recent announcement of a grant worth hundreds of thousands of dollars to improve technology at five of the city’s public schools is a dream come true.

“I’ve been a principal for eight and a half years, and this is something our schools have struggled with so much,” she said at a press conference in April. “So to know that this is actually happening, the timing of it — this is like Christmas Day.”

For information on the press release, click on the following links:   Leominster Champion News Article      Leominster Sentinel and Enterprise news article

 

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Every parent want the best for his child. Choosing a good school means everything for the parents. The child will benefit tremendo... Read More
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BNMC presented at Andover Town Day

 

A handful of people dressed in panda suits walked up and down Main Street in Andover onSaturday, passing out white balloons promoting Robert Jason Salon during the town's annual Andover Day celebration.  BNMC had a booth and met with thousands of residents that flooded Main Street, which was closed off to traffic from 4 a.m. to 7 p.m.,  along the street, talking with visitors, offering special discounts, and selling products.  Click below to read the article in the Eagle Tribune

http://www.eagletribune.com/news/pure-panda-monium-as-thousands-turn-out-for-andover-day/article_22b0d858-9c40-5814-8ad4-abbda25b81e1.html

 

BNMC at Andover Town Day

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Roger Michelson selected to speak on September 14th in Boston at The Channel Transitions VAR/MSP Conferences.

Roger Michelson VP, COO, & Co-Owner of BNMC selected to speak on Wednesday, September 14th in Boston at The Channel Transitions VAR/MSP Conferences.

Channel Transitions is a one-of-a-kind education and networking conference designed to help VAR/MSP executives learn how to best implement and manage the as-a-Service model. Channel Transitions features real-world, nuts-and-bolts, headaches-and-heartaches discussions and success stories on the transition.

If you’re interested in attending this year’s event please follow the link below:

Boston Registration Form

Event September 14th, 2016
Location: DoubleTree By Hilton Boston North Shore
Register Now For Boston


http://www.channeltransitions.com/registration

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