BNMC Blog

Going Through the Pros and Cons of Choosing VoIP

Going Through the Pros and Cons of Choosing VoIP

There are few applications that have come along that are as attractive as VoIP is to a small business owner or administrator. The promise of eliminating the recurring expense of a commercial phone bill, while using the bandwidth that’s already on the books seems like a complete no-brainer for a business, but there are some pitfalls that have to be sidestepped to get the most out of a VoIP solution. Today, we will look at all the pros and cons of implementing a dedicated VoIP solution, and whether the promise of the technology matches up to the reality of deploying it.

What is VoIP?
VoIP, or voice over Internet protocol is exactly that. It is a phone system that uses your organization’s Internet connection to provide you with a phone platform and other features.

The Pros of VoIP
In theory, the pros of a VoIP solution far outweigh an enterprise-level phone system from a traditional telephone service provider. The biggest advantage a VoIP system has is the cost savings your organization will see. While there are a lot of VoIP platforms available, the amount of money you are willing to spend will be commensurate with the features you receive from your VoIP solution. Some simpler consumer VoIP systems only allow you to make calls to other people using VoIP, while the majority of the options a business would use will allow for calls to anyone.

VoIP can cost an organization a lot of money if it insists on hosting the PBX system in house, but today the reliability of the cloud-hosted VoIP solutions can deliver everything an organization needs in a telephone system at a price that’s right. Additional VoIP features like call forwarding, call waiting, three-way calling, video, and data sharing are found in most VoIP options.

Another benefit of VoIP is that it can be used from multiple phones. Not only can you use a VoIP solution from a headphone and mic hooked into your computer, you can also get phone handsets that hook up to a computer giving VoIP users a choice about how they are going to communicate while in the office. More than that, most VoIP solutions have dedicated applications that can run on mobile devices that can allow people to go mobile with their work number. This improves the ability for people to be on the move. Overall the number of benefits, for both an organization and its workers, is numerous.

The Cons of VoIP
With the laundry list of benefits, it’s hard to consider that there are some very poignant cons to consider. One is actually cost. If you want to have a PBX server that you can control, you are going to have to buy one. This can be extraordinarily expensive and on top of the hardware costs, you will have to have someone who is competent to set up the platform, another huge cost. These cost concerns can be alleviated by sticking with a cloud-hosted VoIP platform.

Another qualification you have to consider is call quality. Since VoIP is a process of turning sound into data, delivering it to the user, and transcoding it in virtual real time, some of the time the sound can be quantized and choppy, or experience lag. This is because data packets that are received sometimes aren’t in the proper order in which they were sent, a normal problem in data transmission, but when dealing with realtime calls, it can be somewhat bothersome.

These problems tend to happen when there isn’t enough bandwidth, or other networking limitations, supporting the system. As a result, an organization may be on the hook to upgrade their bandwidth if a lot of problems of sound quality happen early in the implementation. Besides sound issues, some practical issues arise with VoIP. Of course, devices supporting the VoIP services have to be on and connected to the Internet to function. The last thing to mention is that there are times when emergency services are not available on the other end of a VoIP line. This is because the location of a caller can’t be determined like it would with a traditional phone system, or cellular network. If you do have a VoIP service, make sure to have direct emergency numbers on hand to ensure you aren’t putting you or your staff in harm's way.

Deploying a VoIP system makes a lot of sense for almost every business. Does your business use VoIP, or are you thinking about it? If you are, contact the IT professionals at BNMC and we can give you some options to help you improve your business’ communications while cutting costs. Call us today at 978-482-2020 for more information.

 

Comments

No comments made yet. Be the first to submit a comment
Already Registered? Login Here
Guest
Sunday, February 17 2019

Captcha Image

Subscribe to Our Blog!

Mobile? Grab this Article!

Qr Code

Tag Cloud

Security Tip of the Week Best Practices Technology Cloud Email Privacy Business Computing Malware Network Security Hackers Tech Term Google Software User Tips Productivity Business Computer Internet Microsoft Efficiency Mobile Devices IT Services Hosted Solutions Ransomware Communication Small Business IT Support Hardware Smartphone Android Data Backup Saving Money Innovation Managed IT Services Data Recovery Browser Business Continuity Managed IT Services Windows 10 Windows Data Management Cloud Computing Internet of Things Workplace Tips App Business Management Microsoft Office Productivity Data Backup Server Cybersecurity Artificial Intelligence Gmail Office 365 Windows 10 Disaster Recovery Encryption Passwords Outsourced IT Word Upgrade Facebook Vulnerability Remote Monitoring Phishing Mobile Device Information Network Website IT Support Infrastructure Money Applications Tip of the week BYOD VoIP Smartphones Chrome Managed Service Provider Analytics Employer-Employee Relationship communications Users IT Management Automation Paperless Office YouTube Risk Management Virtual Reality Data storage Social Media Office Tips Government Maintenance Big Data Google Drive Router Content Filtering Display Bandwidth Antivirus Settings Miscellaneous Company Culture Employee-Employer Relationship Robot Save Money Managed Service Access Control Data Security Managing Stress Business Technology End of Support Server Management Hacker Touchscreen Development Virtual Private Network Quick Tips Data loss Unified Threat Management Tablet SaaS Outlook HIPAA Telephone Systems Spam Computing Operating System Laptop WiFi desktop Mobile Security The Internet of Things Computers Holiday LiFi Two-factor Authentication Firewall Hosted Solution Avoiding Downtime Retail Alert Administration Mouse Scam Document Management Business Intelligence Downtime Wireless Gadgets Apple Networking Monitors Education Vendor Management Storage Printing VPN Legal Computing Infrastructure Professional Services LED Password Social Networking Cyber Monday Dell Websites Star Wars WannaCry PowerPoint Windows 8 Chatbots eWaste Legislation Cabling Laptops Unified Communications Drones Microsoft Excel Wearable Technology Network upgrade SharePoint Google Maps Scary Stories Mobility Safety Nanotechnology Deep Learning Alerts USB Techology Running Cable Co-Managed IT Remote Computing Mobile Device Management Motherboard Cables Managed IT Smart Technology Fraud Cost Management How To Lenovo Onboarding Network Congestion Identity Continuity Statistics Buisness Software as a Service Mail Merge Blockchain Virtual Desktop Slack Alt Codes Smart Office Downloads Sports Print Toner Screen Reader Charging Wi-Fi Bring Your Own Device Licensing Dongle VoIP Unified Threat Management Digital Payment Content Writing Wires Shortcut Distributed Denial of Service Assessment Firefox Superfish Digital Digital Signage Virtualization Social Solar Bluetooth Comparison Disaster Budget Address Permissions Monitoring Dark Data Update Typing Humor Work Collaboration Shortcuts Information Technology Smart Tech Best Practice Cooperation Service Level Agreement User Error Streaming Current Events Voice over Internet Protocol Patch Management Managed IT Service Hotspot Internet Exlporer Customer Relationship Management Spyware Cybercrime Troubleshooting Compliance Specifications Uninterrupted Power Supply Politics Computer Care IBM Spying Customer Service Cryptocurrency IT Technicians Optimization Heating/Cooling File Sharing Multi-Factor Security Marketing Security Cameras Apps Connectivity Analysis Google Docs Staff Leominster Time Management Printer Human Error Office Samsung IT solutions Going Green Modem FinTech Break Fix Solid State Drive Language Value Identity Theft Hacks Regulations Search Black Friday Tech Support IoT Emergency Training Corporate Profile Chromebook Bitcoin Mirgation Recycling Servers Google Calendar Managed Services Google Wallet Business Growth Augmented Reality K-12 Schools Network Management Automobile Halloween Device Social Engineering Cookies MSP G Suite Dark Web Hard Disk Drive Supercomputer CrashOverride Twitter Physical Security Staffing Emoji Motion Sickness Upgrades Gadget Administrator Crowdsourcing Taxes IT Budget Web Server what was your? Personal Information Botnet GPS Cortana 3D Printing IT Consultant Machine Learning Processors Mobile Computing BDR Cameras Tracking Meetings Entertainment Unsupported Software Cleaning Regulation Computer Repair Relocation CCTV Webcam Mobile Data Recovery How To Work/Life Balance Health Private Cloud Error Printers Black Market Point of Sale Ben McDonald shares Travel Law Enforcement Electronic Medical Records Notifications

What Our Clients Say

  • BNMC has provided us with nothing less than outstanding service and results for all of our IT needs for the past few years. Every member of their staff is professional, knowledgeable, friendly and eager to solve any problem...
  • 1
  • 2
  • 3