BNMC Blog

How to Select a Phone Solution (and How to Properly Use It)

How to Select a Phone Solution (and How to Properly Use It)

Considering how long we’ve had access to the basic technology, telephones (and proper telephone etiquette while using them) haven’t changed all that much on the surface. What has changed is how the technology fundamentally works, and the options that are available for businesses. Here, we’ll go over some of the options today’s businesses have.

Selecting the Type of Phone to Use
While many may be tempted to eschew the incorporation of telephony in their business, this temptation should be resisted. After all, most businesses still rely on a phone for communication purposes, so any business that doesn’t have one is cutting off a valuable source of client communications. This also makes the decision of what kind of phone to utilize an extremely important one.

There are a variety of options that a business has when selecting a phone to use, each with its own pros and cons. Admittedly, some of these options have slowly had their benefits phased out by current trends and through the introduction (and improvement) of these benefits by other approaches.

Landline
This is the phone system that, until relatively recently, was the option for anyone who wished to use the telephone. Utilizing the connections provided by the telephone company, a company would need to host PBX (or private branch exchange) hardware on their premises. A PBX system would allow for the creation of the company’s needed extensions as well as the incorporation of many of the business’ necessary telephone functions, including directories and call transferring.

While there is a high comfort level with these solutions, many service providers are gradually abandoning landlines, and the Internet access speeds that many companies require have allowed them to explore other options more easily.

Virtual Phone
Virtual phone systems can often be the middle ground between traditional telephony and a VoIP solution. With incoming calls potentially processed through traditional telephony and forwarded to employees through VoIP solutions, the features of this kind of system can give a business that relies heavily on its remote employees a means of unifying their communications, as well as some advanced features bundled in.

VoIP
A VoIP (Voice over Internet Protocol) system is one that eliminates the need for traditional telephony entirely. Instead, VoIP utilizes the Internet connection that your business already needs for the rest of its tasks, or can be leveraged as an app on a smartphone. In addition, most VoIP solutions include the same enhanced features that a business would need, for a much more affordable cost. These can be leveraged in two ways, though an on-premise system, or through a cloud-based service. Each approach has its own pros and cons.

  • An in-house system will initially cost your business a tidy expense, as the equipment needed to host the system itself is not cheap. Furthermore, you will need to pay a monthly fee for the necessary components that allow you to make calls. Any maintenance or upgrades will fall to your staff, and will require some skill.

    However, this also means that you are in complete and total control of your business telephony.
  • Utilizing a cloud-hosted system will mean that everything is handled for you - you may not need to buy hardware, and you don’t have any maintenance to worry about. This also means that if your phone system goes down, your provider is the only one who can do anything about it. You’re also susceptible to Internet outages, as that is what allows the system to function.

    Despite all this, VoIP is a very reliable solution (especially with a good service level agreement), with little that you have to worry about besides the monthly bill.

At BNMC, we have the expertise to recommend and implement the right phone system for you. Call 978-482-2020 for more information.

 

Comments

No comments made yet. Be the first to submit a comment
Already Registered? Login Here
Guest
Monday, December 10 2018

Captcha Image

Subscribe to Our Blog!

Mobile? Grab this Article!

Qr Code

Tag Cloud

Security Tip of the Week Best Practices Technology Email Cloud Privacy Malware Business Computing Hackers Business Network Security Software User Tips Microsoft Google Computer Internet IT Services Tech Term Hosted Solutions Efficiency Ransomware Mobile Devices Small Business Communication Smartphone Android Productivity Data Managed IT Services Backup IT Support Windows Data Management Internet of Things Cloud Computing Saving Money Data Recovery Browser Business Continuity Hardware Innovation Windows 10 Managed IT Services Business Management Productivity Data Backup Workplace Tips Cybersecurity App Microsoft Office Windows 10 Encryption Passwords Word Upgrade Facebook Server Office 365 Remote Monitoring Artificial Intelligence Gmail Disaster Recovery Smartphones Tip of the week Chrome Outsourced IT Managed Service Provider Phishing Analytics Vulnerability communications Employer-Employee Relationship Mobile Device Applications Network BYOD Website IT Support Money Infrastructure Company Culture Robot Big Data Save Money Google Drive Managed Service VoIP Maintenance Bandwidth Content Filtering Settings Miscellaneous Antivirus Users Government YouTube Risk Management Data storage Social Media IT Management Office Tips Vendor Management The Internet of Things Monitors Telephone Systems LiFi desktop Hosted Solution Employee-Employer Relationship Administration Two-factor Authentication Managing Stress Automation Firewall Mouse End of Support Avoiding Downtime Virtual Reality Development Information Scam Apple Education Storage Wireless SaaS HIPAA Holiday VPN Mobile Security Access Control Paperless Office Data Security Server Management Business Technology Alert Business Intelligence Virtual Private Network Display Touchscreen Outlook Spam Computing Quick Tips Operating System Laptop Data loss WiFi Unified Threat Management Downloads Tech Support Regulations Social Mail Merge Blockchain Language Value Budget Mirgation Recycling Typing Humor Shortcut Distributed Denial of Service Chromebook IoT Digital Payment Information Technology VoIP Unified Threat Management Disaster Best Practice Device Bluetooth Comparison Cookies MSP Digital Current Events Firefox Superfish Social Engineering Augmented Reality K-12 Schools Websites Social Networking Cybercrime Address Permissions Computing Infrastructure Professional Services Collaboration Downtime LED Chatbots eWaste Cryptocurrency Patch Management Managed IT Service Star Wars Marketing Apps PowerPoint User Error Uninterrupted Power Supply Mobility Google Docs Specifications Nanotechnology Gadgets Document Management Spyware IT solutions Going Green Customer Relationship Management Safety Wearable Technology Network upgrade Co-Managed IT Heating/Cooling Multi-Factor Security Motherboard Cables Computer Care IBM Hacks Remote Computing Alerts USB File Sharing Identity Continuity Solid State Drive Bitcoin Break Fix Network Congestion Fraud Cost Management Onboarding Google Wallet Time Management Printer Smart Office Business Growth Search Black Friday Screen Reader Charging Identity Theft Halloween Slack Printing Networking Content Legal Servers Google Calendar Wi-Fi Wires Training Corporate Profile Password Emergency Writing Licensing Dongle Solar Hard Disk Drive Windows 8 Dark Web Computers Assessment Automobile Unified Communications Digital Signage Drones Network Management Work Dell Hacker Cyber Monday Dark Data Update Smart Tech Scary Stories Monitoring Deep Learning Streaming Legislation Router Voice over Internet Protocol Running Cable WannaCry Mobile Device Management Retail Cooperation Service Level Agreement Cabling SharePoint Politics Compliance Microsoft Excel Hotspot Internet Exlporer Google Maps Buisness Troubleshooting IT Technicians Optimization Virtual Desktop Alt Codes Managed IT Smart Technology Customer Service Connectivity Sports Spying Techology Bring Your Own Device Human Error Statistics Tablet Modem FinTech Analysis How To Lenovo Office Samsung Staff Leominster IT Consultant Black Market Printers Law Enforcement Cameras Electronic Medical Records Tracking Notifications Meetings Physical Security Cleaning Twitter Upgrades Gadget CCTV Emoji Webcam Crowdsourcing Personal Information Botnet 3D Printing Cortana Error Point of Sale Ben McDonald shares Print Toner Machine Learning BDR Processors Travel Unsupported Software G Suite Virtualization Regulation Supercomputer CrashOverride Computer Repair Relocation Staffing Motion Sickness Mobile Data Taxes Administrator Web Server what was your? Recovery IT Budget How To Work/Life Balance Health Private Cloud GPS Mobile Computing

What Our Clients Say

  • BNMC has provided us with nothing less than outstanding service and results for all of our IT needs for the past few years. Every member of their staff is professional, knowledgeable, friendly and eager to solve any problem...
  • 1
  • 2
  • 3