BNMC Blog

Tech Terminology: Troubleshooting

Tech Terminology: Troubleshooting

People use computers for almost everything nowadays. However, when they don’t work as intended it can be endlessly frustrating. Whether you have hardware that isn’t properly connecting, or you have software that isn’t responding the way it normally does, many times before you call for assistance there are things you can do to try and fix the problem, or at the very least, understand what the issue is. This process is called troubleshooting. Today, we’ll take a look at what it means to properly troubleshoot computer issues, and when it is your responsibility to look to the professionals as to not cause more problems than when you started.

Troubleshooting
We’ve all done it: something is a little bit off, so naturally we try to fix the perceived problem, only to exacerbate things. The problem is that we are clutching at straws. The theory behind troubleshooting is that every problem has a solution, and by eliminating potential problems, you’ll be able to, at the very least, ascertain what is causing the issue so that you can resolve it.

In order to properly troubleshoot a problem, you should have an effective knowledge of the system you are investigating. Chefs don’t typically investigate crime, why should a salesman investigate why their computer isn’t functioning properly? Not to say that a salesperson (or a chef, for that matter) can’t fix a computer issue they have, but typically to go in blind and successfully troubleshoot an issue, you need to have the knowledge required to understand the system you are troubleshooting.

The first key to successfully troubleshooting a computer is to start simple. By starting at the beginning you can quickly rule out certain simple problems. With any luck, it will be some simple adjustment and you’ll get your system up and running quick. To give you a good example of what a successful troubleshoot looks like, we’ll take the simplest problem a user can run into and go through the scenario, and the potential problems you are facing:

You sit down to your computer and press the power button and the machine doesn’t power on.

If the machine isn’t powering on, you can quickly ascertain that it has a connection or hardware issue. First you will want to check the connections.

  • Check the power cord on both ends to make sure the system is connected to the power strip or outlet.
  • If you are using a power strip to make sure that it is plugged into an outlet.
  • Once you’ve determined that the computer is properly connected you’ll need to consider new hardware. If the computer you are troubleshooting was working well previous to adding a piece of hardware onto your machine, you can bet that this piece of hardware has something to do with it.
  • If you’ve checked both the connections and haven’t installed any new hardware on the machine, you’ll want to take the cord that powers your monitor and swap it for the one that powers your desktop. If it turns on, then you know you have a bad cord that can be easily replaced.
  • If this doesn’t work it is likely a problem with the machine’s power supply.

That is just one example of a basic troubleshoot to a very basic problem. As situations get more complex, more variables are presented making working through advanced issues more time intensive. The IT professionals at BNMC are masters at troubleshooting IT-related problems, and can be of great value to organizations that seem to have a near-constant set of technology issues. We have well-documented procedures and processes in place to keep support effective and efficient. If your organization has technology problems that you can’t effectively troubleshoot, reach out to us at 978-482-2020 today.

 

Comments

No comments made yet. Be the first to submit a comment
Already Registered? Login Here
Guest
Monday, December 10 2018

Captcha Image

Subscribe to Our Blog!

Mobile? Grab this Article!

Qr Code

Tag Cloud

Security Tip of the Week Best Practices Technology Email Cloud Privacy Malware Network Security Hackers Business Computing Business User Tips Software Microsoft Google Computer Internet IT Services Tech Term Mobile Devices Hosted Solutions Efficiency Ransomware Small Business Communication Smartphone Android Productivity Backup Managed IT Services IT Support Data Windows Browser Innovation Internet of Things Cloud Computing Data Management Data Recovery Saving Money Business Continuity Hardware Windows 10 Productivity Data Backup Workplace Tips Cybersecurity App Microsoft Office Managed IT Services Business Management Encryption Passwords Word Server Facebook Remote Monitoring Upgrade Office 365 Gmail Artificial Intelligence Windows 10 Disaster Recovery Network IT Support Tip of the week Money Smartphones Outsourced IT Chrome Managed Service Provider Vulnerability Phishing Employer-Employee Relationship Mobile Device Applications Analytics communications Website Infrastructure BYOD Data storage Big Data Maintenance VoIP Settings Antivirus Save Money Robot Managed Service Google Drive Bandwidth Users Content Filtering YouTube Miscellaneous IT Management Government Social Media Risk Management Office Tips Company Culture The Internet of Things desktop Display Two-factor Authentication Managing Stress Firewall Monitors Spam Computing Vendor Management Outlook Avoiding Downtime WiFi Development Operating System Scam Employee-Employer Relationship LiFi Automation Hosted Solution Wireless HIPAA Administration End of Support Mouse Virtual Reality Access Control Information VPN Mobile Security Paperless Office Data Security Education Server Management Apple Business Technology SaaS Storage Touchscreen Business Intelligence Virtual Private Network Holiday Quick Tips Unified Threat Management Data loss Alert Laptop Telephone Systems Mirgation Recycling Shortcut Distributed Denial of Service Politics Streaming IoT Digital Payment Hacker VoIP Unified Threat Management Disaster Mobile Device Management Bluetooth Comparison Troubleshooting Cookies MSP Digital Deep Learning Firefox Superfish Customer Service Augmented Reality K-12 Schools Office Samsung Spying Social Networking Address Permissions Computing Infrastructure Professional Services Collaboration Analysis Chatbots Cybercrime eWaste Patch Management Managed IT Service Tech Support Human Error Star Wars Downtime Alt Codes User Error Wearable Technology Network upgrade Uninterrupted Power Supply Specifications Marketing Nanotechnology Document Management Spyware Bring Your Own Device Customer Relationship Management Chromebook Social Heating/Cooling Multi-Factor Security Social Engineering Gadgets Motherboard Cables Computer Care IBM Budget Alerts USB File Sharing Identity Continuity Solid State Drive Information Technology Break Fix Websites Device Fraud Cost Management Typing Humor Time Management Printer Smart Office Current Events Search Black Friday LED Screen Reader Charging Identity Theft Best Practice Networking Servers Google Calendar Safety PowerPoint Halloween Wires Training Corporate Profile Emergency Licensing Dongle Network Management Remote Computing Solar Hard Disk Drive Apps Dark Web Mobility Assessment Automobile Cryptocurrency Work Dell IT solutions Going Green Cyber Monday Co-Managed IT Smart Tech Google Docs Network Congestion Hacks Legislation Onboarding Router Scary Stories Voice over Internet Protocol WannaCry Cooperation Service Level Agreement Cabling SharePoint Writing Slack Compliance Running Cable Google Wallet Microsoft Excel Wi-Fi Hotspot Internet Exlporer Google Maps Bitcoin IT Technicians Optimization Printing Managed IT Smart Technology Content Connectivity Buisness Business Growth Techology Computers Password Statistics Tablet Digital Signage Modem Sports FinTech Legal How To Lenovo Dark Data Update Staff Leominster Virtual Desktop Windows 8 Downloads Retail Monitoring Regulations Unified Communications Drones Mail Merge Blockchain Language Value Cameras Mobile Data Meetings How To Work/Life Balance Tracking Recovery Cleaning Health Private Cloud Black Market CCTV Webcam Mobile Computing Law Enforcement Printers Notifications Electronic Medical Records Twitter Physical Security Error Point of Sale Ben McDonald shares Upgrades Gadget Emoji Crowdsourcing BDR Travel G Suite Personal Information Botnet 3D Printing Regulation Supercomputer CrashOverride Cortana Staffing Motion Sickness Processors Taxes Machine Learning Print Toner Administrator Web Server what was your? Unsupported Software IT Budget Virtualization GPS IT Consultant Computer Repair Relocation

What Our Clients Say

  • BNMC has provided us with nothing less than outstanding service and results for all of our IT needs for the past few years. Every member of their staff is professional, knowledgeable, friendly and eager to solve any problem...
  • 1
  • 2
  • 3