The Cloud. That big, vague entity where a lot of us our entrusting our information has lifted a huge burden off of businesses by alleviating the need for expensive onsite hardware. It makes user management a little more user friendly. It keeps us connected and in communication no matter where we are.
It’s pretty great, right? With every silver lining, there is a darker, more dreary side. For cloud computing, it’s the fact that, like all technology, it is not inherently secure.
When you connect a computer to the Internet, you invite outside entities to try to infiltrate it. Viruses, malware, unpatched vulnerabilities, and other threats can creep onto an unprotected device and take over. This could lead to data theft or data loss. That’s why we all know to use antivirus and avoid using outdated software. That’s why we don’t install random software or visit sketchy websites. I’m pretty confident my reader base knows the drill here.
The cloud is essentially no different. It’s just a computer or an array of computers connected to the Internet. If it isn’t properly protected, it can be compromised.
If you use Google’s G Suite platform and your email is handled through Gmail, and you are storing files in Google Drive, then you are simply using Google’s computers to do so. If you are using Microsoft 365, then you are storing your email and data on Microsoft’s computers.
*Side note, I miss being able to refer to anything related to Microsoft as belonging to Bill Gates. I’d love to be able to tell clients that they are using Bill Gates’ computers to store their Outlook. Maybe I just still haven’t come to terms with the fact that he stepped down from Microsoft back in 2006.
The point is, while we can typically trust these massive services to handle our data correctly, we still need to be aware that we are depending on them to do so.
On a smaller scale, you might use a local web hosting company, or you might pay to host a server at a smaller data center. The same applies - you are relying on this third-party to keep you safe.
My gut tells me to be skeptical whether I’m entrusting a major corporation like Microsoft or a small company with a data center, but at least with Microsoft I know that millions of others are using the service.
Complying to industry standards like PCI DSS, HIPAA, and the GDPR can be a big undertaking, especially for smaller businesses. Often, a nice big step towards compliance can be to rely on a third-party who focuses on hosted environments that meet those compliance regulations. This means that moving towards the cloud is often a win, but you need to read and understand the fine print before you simply pull the trigger.
For example, let’s say you are storing names and credit card numbers. You absolutely need to keep this data encrypted and control who has access. If your cloud host can get around that and employees can access the data, you might not fall under certain compliances.
When it comes to protecting the data of your customers, there are a lot of moving parts and considerations, so spending a lot of time upfront and ensuring that your cloud solution can handle this, AND doing regular checks will have to become a way of life.
Ever play Jenga, where you have to carefully pull blocks from a stack while trying to prevent the entire tower from falling over? Each time someone picks at it, there is a greater risk of the whole thing toppling down. The more hands that get involved means the more likely that things will go wrong faster.
Security is like that too. An end user could accidentally share a folder or set it to public. They could have a weak password, or use the same password on multiple sites. They could lose their mobile device and inadvertently give someone else access to everything.
Fortunately there are policies and settings around most of the obvious threats these days, but whether or not they are enforced is a whole other thing.
When it comes down to compliances, it’s really up to you. YOU have to protect the sensitive information of your employees, your customers, and your prospects.
That doesn’t mean you are alone. The IT security experts at BNMC can help audit your IT, whether it is onsite or in the cloud, and help you meet compliances. We take protecting the sensitive data of you, your staff, and your clients very seriously.