BNMC Blog

The Pros (and Cons) of Automating Your Processes

The Pros (and Cons) of Automating Your Processes

Automation is all around us, in almost any industry one could name. This is because there are many benefits that it can offer a business of any size. Having said this, these businesses need to be careful, as there are a few situations in which improperly leveraging automation will actually hurt productivity. Let’s review these benefits and detriments in a bit more detail.

The Pros
The benefits of automation aren’t restricted to one application or purpose. Rather, they apply somewhat generally, as automated solutions can be utilized to accomplish a variety of goals in many processes, from customer service to data processing and beyond. As a result, the benefits of automation are somewhat universal.

Efficiency
As you may imagine, having a certain process automatically carried out once certain conditions are met is a much faster method than relying on a human employee to complete the same process (before and/or after their other responsibilities are attended to, that is). Instead of adding another rote responsibility to an agenda, automation enables you to ensure that your time-intensive processes are promptly completed, while allowing your employees to spend their time more effectively. This also allows entire workflows to be completed much more quickly, as one automated process can trigger another into action.

Reduced Repetition
One of the biggest inherent issues with a human being doing the same thing, over and over? They can quickly become bored with the process, lose focus, and begin to make mistakes. On top of that, many of these tasks require very little brainpower in the first place, only making an employee’s mind more apt to wander. This can result in what should be a relatively quick task to complete taking far more time than expected with a much lower degree of accuracy.

Using automation can eliminate tasks like these from an employee’s purview. This allows them to devote their focus to tasks that are more engaging to the human brain and that aren’t really able to be completed through automation.

Convenience
When people reach out to a business, they are generally doing so out of need. You offer something they need, be it a product or a service, but they aren’t going to stick around very long if they start to think that they can get it faster somewhere else. This is one major benefit of automating some of your processes - you can begin a working relationship with whoever reaches out to you much faster with an automated interface, even if they reach out to you outside of your normal business hours. Automation allows you to engage them and begin processing their request, no matter when they call, putting you in a better position to attend to their needs.

Potential Cons
While automation can be a greatly useful tool for your business to use, there are a few potential pitfalls that your success depends on you avoiding. For instance, some instructions and processes are just too complex to be comprehended by a machine incapable of making the same inferences that a human brain could. Most automated systems are limited by their design, which means that they will make mistakes if approached with a task beyond their capabilities. You also don’t want the person on the other end to have to repeatedly tell the system what they are looking to do, as this largely defeats the purpose of the system.

Fortunately, there are a few ways to mitigate these less-positive attributes of automation:

  • Automate sparingly. Many of your processes probably don’t need to be automated completely, and some are likely better off being attended to by an employee directly. This is especially true of more complicated issues. Furthermore, those returning to you after repeated business probably have a pretty good idea of what they are calling in for, meaning that they already know what to say, and to whom. Try to always give your contact the option of talking to someone human, if one is available.
  • Have your employees direct the automation. Similarly, since an automated system may not be able to fully appreciate the intricacies of a request, it helps to have your human employees act as a sort of guide for your automation at certain points. That way, a complicated request or process can be interpreted and directed to the right resource from the start.
  • Integrate your automation. On the other hand, you don’t want a process to only make it halfway to where it needs to through automation. By ensuring that your automation is well-designed, you can avoid tasks slipping through the cracks and going uncompleted.

Interested in utilizing automation? Reach out to us at 978-482-2020 to learn more.

 

Comments

No comments made yet. Be the first to submit a comment
Already Registered? Login Here
Guest
Saturday, April 20 2019

Captcha Image

Subscribe to Our Blog!

Mobile? Grab this Article!

Qr Code

Tag Cloud

Tip of the Week Security Best Practices Technology Cloud Email Privacy Business Computing Malware User Tips Hackers Business Productivity Microsoft Google Network Security Software Tech Term Computer Hosted Solutions Communication Internet IT Services Efficiency Mobile Devices Ransomware Data Smartphone IT Support Small Business Innovation Android Workplace Tips Backup Hardware Cloud Computing Saving Money Business Continuity Data Recovery Managed IT Services Internet of Things Data Backup Users Data Management Windows 10 Microsoft Office Windows Browser Managed IT Services Server Outsourced IT Word Vulnerability Cybersecurity App Office 365 Passwords Productivity Business Management Windows 10 Chrome Facebook Phishing Remote Monitoring Upgrade Social Media Mobile Device communications Gmail Disaster Recovery Artificial Intelligence Encryption Network Smartphones IT Support Money Tip of the week Managed Service Provider Managed Service Save Money Information Employer-Employee Relationship Website Analytics Applications Infrastructure BYOD VoIP Display Company Culture Settings Employee-Employer Relationship Maintenance Robot Antivirus Google Drive Bandwidth Automation YouTube Content Filtering Miscellaneous Virtual Reality Risk Management Access Control Apple IT Management Paperless Office Office Tips Government Router Hacker Data storage Big Data Downtime desktop Outlook Spam Computing Operating System Gadgets Firewall WiFi Two-factor Authentication Vendor Management Avoiding Downtime Monitors LiFi Document Management Scam Chromebook Managing Stress Hosted Solution Administration Wireless Development Solid State Drive Mouse Networking End of Support VPN HIPAA Education Hard Disk Drive Storage Data Security Business Technology SaaS Printing Server Management Mobile Security Virtual Private Network Laptop Touchscreen Holiday Quick Tips Computers Virtualization The Internet of Things Data loss Business Intelligence Unified Threat Management Tablet Telephone Systems Retail Alert Cybercrime Staff Politics Leominster Digital Payment Human Error VoIP Unified Threat Management Modem FinTech Analysis Shortcut Distributed Denial of Service Digital Alt Codes Firefox Superfish Marketing Customer Service Regulations Disaster Scalability Bluetooth Comparison Language Value Bring Your Own Device Address Permissions Mirgation Recycling Collaboration Managed Services Office Samsung IoT Managed IT Service Augmented Reality Tech Support K-12 Schools Device Social User Error Cookies MSP Budget Patch Management LED Spyware Typing Humor Customer Relationship Management Social Networking Uninterrupted Power Supply Migration Information Technology Specifications Computing Infrastructure Professional Services Best Practice Halloween Chatbots eWaste File Sharing Laptops Current Events Heating/Cooling Multi-Factor Security Social Engineering Star Wars Computer Care PowerPoint IBM Break Fix Wearable Technology Websites Network upgrade Mobility Time Management Printer Nanotechnology Identity Theft Co-Managed IT Cryptocurrency Motherboard Cables Apps Search Black Friday Alerts USB Onboarding Corporate Profile Google Docs Emergency Scary Stories Identity Continuity Software as a Service IT solutions Going Green Servers Google Calendar Safety Fraud Cost Management Training Dark Web Running Cable Smart Office Automobile Print Toner Hacks Network Management Remote Computing Screen Reader Charging G Suite Slack Dongle Content Bitcoin Network Congestion Buisness Wires Dell Messaging Google Wallet Cyber Monday Licensing Digital Signage WannaCry Business Growth Sports Solar Cabling Entertainment Legislation Virtual Desktop Assessment Microsoft Excel Wi-Fi Work Google Maps Shortcuts Password SharePoint Writing Smart Tech Monitoring Legal Cooperation Service Level Agreement Streaming Windows 8 Techology Voice over Internet Protocol Employee-Employer Relationships Unified Communications Drones Managed IT Smart Technology Troubleshooting How To Lenovo Dark Data Update Compliance iOS Statistics Hotspot Internet Exlporer Mail Merge Blockchain IT Technicians Optimization Security Cameras Mobile Device Management Downloads Connectivity Spying Deep Learning Mobile Data Cameras Students Tracking Printers Recovery Meetings How To Work/Life Balance Health Private Cloud Mobile Computing Cleaning Black Market CCTV Webcam Law Enforcement Electronic Medical Records Notifications Physical Security Error Twitter Emoji Point of Sale Ben McDonald shares Windows 7 Upgrades Gadget Travel Crowdsourcing Personal Information Botnet Supercomputer CrashOverride Cortana BDR 3D Printing Staffing Motion Sickness Machine Learning Administrator Processors Regulation Taxes IT Budget Web Server what was your? Unsupported Software GPS Computer Repair Relocation IT Consultant

What Our Clients Say

  • BNMC has provided us with nothing less than outstanding service and results for all of our IT needs for the past few years. Every member of their staff is professional, knowledgeable, friendly and eager to solve any problem...
  • 1
  • 2
  • 3