BNMC Blog

The Pros (and Cons) of Automating Your Processes

The Pros (and Cons) of Automating Your Processes

Automation is all around us, in almost any industry one could name. This is because there are many benefits that it can offer a business of any size. Having said this, these businesses need to be careful, as there are a few situations in which improperly leveraging automation will actually hurt productivity. Let’s review these benefits and detriments in a bit more detail.

The Pros
The benefits of automation aren’t restricted to one application or purpose. Rather, they apply somewhat generally, as automated solutions can be utilized to accomplish a variety of goals in many processes, from customer service to data processing and beyond. As a result, the benefits of automation are somewhat universal.

Efficiency
As you may imagine, having a certain process automatically carried out once certain conditions are met is a much faster method than relying on a human employee to complete the same process (before and/or after their other responsibilities are attended to, that is). Instead of adding another rote responsibility to an agenda, automation enables you to ensure that your time-intensive processes are promptly completed, while allowing your employees to spend their time more effectively. This also allows entire workflows to be completed much more quickly, as one automated process can trigger another into action.

Reduced Repetition
One of the biggest inherent issues with a human being doing the same thing, over and over? They can quickly become bored with the process, lose focus, and begin to make mistakes. On top of that, many of these tasks require very little brainpower in the first place, only making an employee’s mind more apt to wander. This can result in what should be a relatively quick task to complete taking far more time than expected with a much lower degree of accuracy.

Using automation can eliminate tasks like these from an employee’s purview. This allows them to devote their focus to tasks that are more engaging to the human brain and that aren’t really able to be completed through automation.

Convenience
When people reach out to a business, they are generally doing so out of need. You offer something they need, be it a product or a service, but they aren’t going to stick around very long if they start to think that they can get it faster somewhere else. This is one major benefit of automating some of your processes - you can begin a working relationship with whoever reaches out to you much faster with an automated interface, even if they reach out to you outside of your normal business hours. Automation allows you to engage them and begin processing their request, no matter when they call, putting you in a better position to attend to their needs.

Potential Cons
While automation can be a greatly useful tool for your business to use, there are a few potential pitfalls that your success depends on you avoiding. For instance, some instructions and processes are just too complex to be comprehended by a machine incapable of making the same inferences that a human brain could. Most automated systems are limited by their design, which means that they will make mistakes if approached with a task beyond their capabilities. You also don’t want the person on the other end to have to repeatedly tell the system what they are looking to do, as this largely defeats the purpose of the system.

Fortunately, there are a few ways to mitigate these less-positive attributes of automation:

  • Automate sparingly. Many of your processes probably don’t need to be automated completely, and some are likely better off being attended to by an employee directly. This is especially true of more complicated issues. Furthermore, those returning to you after repeated business probably have a pretty good idea of what they are calling in for, meaning that they already know what to say, and to whom. Try to always give your contact the option of talking to someone human, if one is available.
  • Have your employees direct the automation. Similarly, since an automated system may not be able to fully appreciate the intricacies of a request, it helps to have your human employees act as a sort of guide for your automation at certain points. That way, a complicated request or process can be interpreted and directed to the right resource from the start.
  • Integrate your automation. On the other hand, you don’t want a process to only make it halfway to where it needs to through automation. By ensuring that your automation is well-designed, you can avoid tasks slipping through the cracks and going uncompleted.

Interested in utilizing automation? Reach out to us at 978-482-2020 to learn more.

 

Comments

No comments made yet. Be the first to submit a comment
Already Registered? Login Here
Guest
Saturday, July 20 2019

Captcha Image

Subscribe to Our Blog!

Mobile? Grab this Article!

Qr Code

Tag Cloud

Tip of the Week Security Best Practices Technology Cloud Business Computing Email Privacy Microsoft User Tips Network Security Software Google Malware Productivity Hackers Business Hosted Solutions Computer Tech Term Communication Data Internet Ransomware Mobile Devices Small Business IT Services Efficiency Cloud Computing IT Support Hardware Smartphone Data Recovery Workplace Tips Backup Saving Money Innovation Android Office 365 Managed IT Services Information Business Continuity Microsoft Office Windows Users Social Media Data Backup Managed IT Services Windows 10 Browser Internet of Things Data Management Mobile Device Upgrade App Gmail Vulnerability Business Management Passwords Productivity Outsourced IT Word Server Facebook Phishing Windows 10 Cybersecurity communications Artificial Intelligence Remote Monitoring Disaster Recovery Network Encryption Smartphones Chrome Miscellaneous Tip of the week Analytics Website Infrastructure BYOD IT Support Applications Money VoIP Save Money Gadgets Managed Service Provider Employer-Employee Relationship Virtual Reality Managed Service Paperless Office Risk Management Education Apple Government Antivirus Development Office Tips Unified Threat Management Display Hacker Data storage Access Control Big Data VPN IT Management Maintenance Router Settings Robot Automation Company Culture Google Drive Bandwidth Employee-Employer Relationship Content Filtering Apps YouTube Two-factor Authentication Managing Stress OneNote Avoiding Downtime SaaS Storage Scam Printing Computers Virtualization Holiday Data loss Networking HIPAA Telephone Systems Laptop Retail Alert The Internet of Things desktop Mobile Security Data Security Collaboration Firewall Vendor Management Business Technology Spam Computing Monitors Server Management Downtime Outlook Document Management WiFi Touchscreen Chromebook Business Intelligence Bring Your Own Device Operating System Virtual Private Network Quick Tips LiFi Wireless Hosted Solution Tablet Solid State Drive Administration End of Support Mouse Augmented Reality Hard Disk Drive Computing Infrastructure Professional Services IT solutions LED Going Green Network Congestion Social Networking Dell Migration Google Docs Address Permissions WannaCry PowerPoint Hacks User Error Chatbots Cabling Scary Stories eWaste Laptops Patch Management Managed IT Service Star Wars Bitcoin Data Breach Customer Relationship Management Wi-Fi Wearable Technology Google Maps Running Cable Network upgrade Mobility Google Wallet Writing Specifications Nanotechnology Alerts USB Co-Managed IT Heating/Cooling Multi-Factor Security Motherboard Buisness Cables Business Growth Fraud Cost Management Virtual Desktop Onboarding Password GDPR Dark Data Time Management Update Printer Identity Sports Continuity Software as a Service Legal Break Fix Slack Windows 8 Hard Disk Drives Smart Office Unified Communications Print Toner Drones Search Black Friday Screen Reader Charging Politics Licensing Digital Payment Dongle Content Servers Google Calendar Wires Messaging Emergency Assessment Digital Digital Signage Mobile Device Management Data Warehouse Customer Service Network Management Disaster Solar Deep Learning Entertainment Dark Web Monitoring Solid State Drives Private Cloud Work Shortcuts Office Samsung Cyber Monday Smart Tech Tech Support Cooperation Cybercrime Service Level Agreement Streaming Legislation Voice over Internet Protocol Alt Codes Employee-Employer Relationships Hotspot Internet Exlporer Spyware Troubleshooting Business Analysis SharePoint Marketing Compliance Uninterrupted Power Supply iOS Microsoft Excel Spying Social National Security Techology File Sharing IT Technicians Optimization Security Cameras Budget Social Engineering Managed IT Smart Technology Computer Care Connectivity IBM Humor How To Lenovo Websites Staff Leominster Human Error Information Technology Statistics Modem FinTech Analysis Typing Students Language Identity Theft Value Current Events Downloads Regulations Best Practice Scalability Mail Merge Blockchain Updates VoIP Unified Threat Management Mirgation Halloween Recycling Managed Services Safety Shortcut Distributed Denial of Service Training IoT Corporate Profile Cryptocurrency Mixed Reality Firefox Superfish Automobile K-12 Schools Device Bluetooth Remote Computing Comparison G Suite Cookies MSP Supercomputer CrashOverride Cortana 3D Printing Motion Sickness Staffing Machine Learning Administrator Processors Taxes IT Budget Web Server what was your? Windows 7 Unsupported Software GPS Computer Repair Relocation IT Consultant Cameras BDR Mobile Data Tracking Recovery Meetings How To Work/Life Balance Health Cleaning Regulation Black Market CCTV Mobile Computing Webcam Law Enforcement Electronic Medical Records Notifications Physical Security Error Twitter Printers Emoji Point of Sale Ben McDonald shares Upgrades Gadget Travel Crowdsourcing Personal Information Botnet

What Our Clients Say

  • BNMC has provided us with nothing less than outstanding service and results for all of our IT needs for the past few years. Every member of their staff is professional, knowledgeable, friendly and eager to solve any problem...
  • 1
  • 2
  • 3