Why (and How) to Build a Company Knowledge Base

Why (and How) to Build a Company Knowledge Base

“Knowledge is power.” This theme has been demonstrated countless times throughout history, from the huge conflicts that spanned the globe, to the meteoric rises that many businesses have seen, down to the conversations held at the dinner table. Knowledge simply makes things go better for you, which is why it is so helpful for businesses to have a knowledge base at their disposal. Today, your IT can give you even more opportunities to use information to your advantage.

Here, let’s discuss how to put together a knowledge base to ensure that your team has access to the information they need.

The Root of All Knowledge is Data

With the right data at your disposal, and a means of using it, your capability to improve your business’ many processes is substantially improved. Whether you’re considering your procurement processes, your standard operations, or your delivery and support, the right information makes all the difference. However, you need to collect this information first.

How do you do that? Simple. By educating yourself through experience and analysis, you can devise improved processes for your business, ultimately boosting its productivity and its general success.


Of course, for this to happen, your information needs to be in a usable, accessible format. This is where a documented knowledge base becomes key. Creating one is an important task to undertake and is a process that needs to be standardized so that others can and will follow it as needed later on. Your documentation should cover the correct procedure for completing a defined task, as well as the reason for that process and the underlying goal for doing so.

Creating a knowledge base like this brings you some considerable benefits, including:

  • More consistent service delivery—If a standardized process is followed each time an activity is carried out, your clients and customers should be able to reliably expect a certain outcome, growing their confidence in your business.
  • Reduced time consulting support—With a reference to lean on, problems can be solved more efficiently, without needing to expend extra time or manpower pulling in an additional resource for help.
  • Reduced training costs—With a comprehensive knowledge base, you have a tool that can help you train your employees, as well as a resource for them to refer to when needed. Establishing this knowledge base also helps you when the time comes to onboard someone new.

Starting Your Knowledge Base

The first step to creating a knowledge base is recognizing the need for one. If your team keeps asking the same questions repeatedly, they will likely benefit from such a resource. 

Once you’ve identified the need for a knowledge base, you should go through any training content or informational resources you do have to see if there are any gaps. Then, once you’ve picked a tone for your knowledge base to take (to help avoid apparent contradiction) you can put together your completed resources.

After that comes the management. As circumstances change all the time—especially in business—these documents will almost certainly need updating on occasion. You also need to be sure that your documentation is in a format that makes it easy for your staff to access it and find what they are looking for.

This process can help you create a knowledge base for whoever needs it, whether that means for your employees or your clients. If you need assistance with the technical side of managing a knowledge base, or any IT challenge you may be facing, reach out to BNMC at 978-482-2020.



No comments made yet. Be the first to submit a comment
Already Registered? Login Here
Thursday, October 29 2020

Captcha Image

By accepting you will be accessing a service provided by a third-party external to

Subscribe to Our Blog!

Mobile? Grab this Article!

Qr Code

Tag Cloud

Tip of the Week Security Best Practices Technology Productivity Business Computing Privacy Email User Tips Cloud Microsoft Network Security Efficiency Hackers Hosted Solutions Business Software Computer Data Malware Workplace Tips Communication Hardware Google IT Services Small Business IT Support Mobile Devices Cloud Computing Internet Smartphone Tech Term Android Mobile Device Managed IT Services Data Recovery Users Backup Innovation Phishing Ransomware Windows VoIP Outsourced IT Smartphones Upgrade Saving Money Information Facebook Windows 10 Miscellaneous Social Media Data Backup communications Disaster Recovery Network Microsoft Office Business Management Browser Server Cybersecurity Office 365 Business Continuity Passwords Productivity Quick Tips Managed IT Services Internet of Things Data Management Windows 10 Gadgets Word Managed Service Apps Analytics App Vulnerability Gmail Remote Monitoring COVID-19 Infrastructure Encryption Remote Work Money Collaboration Mobile Office Chrome Managed Service Provider Conferencing Save Money Government Artificial Intelligence VPN BYOD Access Control Applications Router IT Support Spam Settings Information Technology Company Culture Google Drive Tip of the week Employer-Employee Relationship Virtual Reality Remote Workers Paperless Office Website Networking Unified Threat Management Hacker Data storage Big Data IT Management Data Security Display Business Technology Virtual Private Network Firewall WiFi Maintenance Operating System Robot Document Management Employee-Employer Relationship Bandwidth Automation Content Filtering YouTube Avoiding Downtime Education Development Apple Risk Management Antivirus Storage Office Tips HIPAA Computers BDR The Internet of Things Mobile Security Data loss Telephone Systems Retail Alert desktop Server Management iOS Computing Downtime Touchscreen Outlook Compliance Business Intelligence Marketing Bring Your Own Device Managed IT Social Monitors How To LiFi Vendor Management Tablet Chromebook Hosted Solution Humor Regulations Administration Best Practice Managed Services MSP Solid State Drive Mouse Augmented Reality Wireless End of Support Two-factor Authentication Managing Stress Managed IT Service Going Green OneNote Training Remote Computing Data Breach Customer Relationship Management Scam Hard Disk Drive Windows 7 IT Break Fix Social Network Printing SaaS Software as a Service Password Wi-Fi Search Virtualization Laptop Holiday Entertainment Vendor Dark Web Distribution Assessment Digital Signage Data Warehouse Network Management Procedure Solar Dark Data Update Mobile Device Management Smart Tech Monitoring Solid State Drives Deep Learning Work Shortcuts Mobile Management Cyber Monday Voice over Internet Protocol Employee-Employer Relationships Payment Card Cooperation Service Level Agreement Politics Streaming Processor Legislation Digital Payment Customer Service Hybrid Cloud Cybercrime Microsoft Excel Meetings Disaster Logistics Hotspot Internet Exlporer Work/Life Balance Troubleshooting Business Analysis SharePoint Digital PCI DSS Alt Codes Smart Technology Connectivity Office Samsung Spying National Security Techology IT Technicians Optimization Health Private Cloud Security Cameras Profiles Modem FinTech Analysis Students Lenovo Inventory Budget Staff Leominster Tech Support Human Error Memory Statistics Scalability Mail Merge Blockchain Uninterrupted Power Supply Asset Management Language Value Virus Downloads Spyware Battery Typing Shortcut Distributed Denial of Service File Sharing Current Events IoT Social Engineering Updates VoIP Unified Threat Management Computer Care IBM Peripheral Mirgation Recycling Utility Computing Cookies Twitter Mixed Reality Halloween Firefox Superfish Shadow IT K-12 Schools Websites Device Reducing Cost Bluetooth Comparison Migration Consulting Address Permissions Memes Computing Infrastructure Professional Services LED Threats Identity Theft Files Cryptocurrency Social Networking Patch Management IT solutions Star Wars Safety PowerPoint User Error Corporate Profile Management Google Docs Chatbots eWaste Laptops Hacks Nanotechnology Scary Stories G Suite Gamification Wearable Technology Network upgrade Mobility Batteries Specifications Automobile Network Congestion Running Cable Dell Google Wallet Alerts USB Co-Managed IT Heating/Cooling Multi-Factor Security RMM Bitcoin Motherboard Cables Managed Services Provider Cabling Fraud Cost Management Onboarding GDPR Buisness Time Management Printer WannaCry Policy Business Growth Identity Continuity Google Maps Screen Reader Charging Writing Slack Hard Disk Drives Sports Legal Smart Office Print Toner Myths Virtual Desktop Black Friday Messaging Emergency Holidays Unified Communications Drones Licensing Dongle Content Huawei Servers Google Calendar Banking Windows 8 Wires GPS Regulation IT Consultant Computer Repair Relocation Cameras Mobile Data Reviews Recovery How To Tracking Mobile Computing Cleaning Black Market CCTV Webcam Law Enforcement Printers Notifications Electronic Medical Records Physical Security Error Emoji Point of Sale Ben McDonald shares Upgrades Gadget Travel Crowdsourcing Personal Information Botnet Cortana 3D Printing Financial Supercomputer CrashOverride Motion Sickness Staffing Processors Taxes Machine Learning Administrator Web Server what was your? Unsupported Software IT Budget

What Our Clients Say

  • BNMC has provided us with nothing less than outstanding service and results for all of our IT needs for the past few years. Every member of their staff is professional, knowledgeable, friendly and eager to solve any problem...
  • 1
  • 2
  • 3