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Bredy Network Management Corporation (BNMC) has been serving the Northeast area since 1988. BNMC works as a strategic business partner to provide organizations with proven design, implementation and support solutions.

Cisco VoIP phones not working properly with SonicWALL firewalls

BNMC Tech Tip

Question:  We have a new Voice over IP phone system (VoIP) with Cisco VoIP phones, a cloud hosted PBX and SonicWALL firewalls.  We have problems picking up a new line to start a call and we have dropped calls.  How do I fix this?

 

Answer:  The most likely scenario is that you have to set the Consistent NAT feature on the SonicWALL firewall to prevent this from happening.  Please refer to the KBA below on how to make this change.

SonicWALL Knowledge Base Article:  https://www.sonicwall.com/support/knowledge-base/configuring-consistent-nat-network-address-translation/170505836533942/

 

Used to resolve the following issues:

  • Busy Signal when trying to create a new call
  • Invalid line signal when trying to create a new call
  • Dropped calls internal and external
  • Dropped call during conference call
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Tip of the Week: Put Policies in Writing for More Impact

Tip of the Week: Put Policies in Writing for More Impact

Are your company’s policies and procedures documented? If not, they should be. Having a policy and procedure manual will act as an easy-to-distribute guide to educate your staff on the expectations you have for them. It will also provide a physical document that can be referenced if employees have questions about anything pertaining to your business. Today, we will give you a few tips on how to best go about completing an employee handbook for your business. 

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What You Can Integrate with Your Business’ CRM Solution

What You Can Integrate with Your Business’ CRM Solution

To succeed in business, you need to cultivate relationships with the people you call your prospects and clients. Like any relationship, this takes a lot of work, never mind the fact that you’re dealing with hundreds instead of just one. However, there is a solution to help you with this, called a CRM, and its integrations offer nothing but benefit. Let’s discuss.

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Get the Most Value Out of Your IT Budget

Get the Most Value Out of Your IT Budget

Businesses of all sizes have budgetary considerations to observe, so it is crucial that any investments into their operations are optimized to meet each business’ individual goals. With the assistance of a managed service provider, this process is simplified. Let’s go over a few ways that a business can push its IT investment further, especially if it has subscribed to managed services.

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Tip of the Week: Time Management that Really Works

Tip of the Week: Time Management that Really Works

You can make more money, but you can’t make more time. Making the most of your time at work isn’t always easy. There are all types of unexpected distractions that take up a lot of time, so you should know what works to help you get the most out of the time you do have. Today, we present three considerations that will help you manage your time better.

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