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Bredy Network Management Corporation (BNMC) has been serving the Northeast area since 1988. BNMC works as a strategic business partner to provide organizations with proven design, implementation and support solutions.

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Managing Your Business and Remote Workforce During the COVID-19 Pandemic

Managing Your Business and Remote Workforce During the COVID-19 Pandemic

Companies around the world have or are finding the need to send their workers home to prevent the spread of the novel coronavirus. For many business owners, managing your staff remotely is a brand new paradigm. Here’s what you need to know.

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Redundancy is Everything in a Disaster

Redundancy is Everything in a Disaster

We are used to hearing “redundant” used as a non-complimentary term, so it can be off-putting to hear how you want to make sure that your backups are redundant in case of a disaster. With March 31st being World Backup Day we want to talk about how important redundancy is important, especially in the midst of a considerable disaster event like the one we are doing today.

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Guidance for Keeping Your Technologies Equipment Clean during COVID-19

Here is a great article from Dell on how to keep your technologies clean during the COVID-19 crisis.  Though this is directed to Dell hardware, the same principals should work for any manufacturer.  

https://www.dell.com/support/article/en-us/sln308919/guidance-for-keeping-your-dell-technologies-equipment-clean?lang=en

 

Helping Customers Address Concerns at Home and at Work



Client Systems

We understand customers may have questions about cleaning and disinfecting options for their Dell products. The guidance below applies to all Dell-branded PCs, monitors or display screen, docking stations, keyboards, and mice.

  1. We recommended you wear disposable gloves when cleaning and disinfecting surfaces.
  2. Turn off the device you plan to clean and disconnect AC power. Also remove batteries from items like wireless keyboards. Never clean a product while it is powered on or plugged in.
  3. Disconnect any external devices.
  4. Never spray any liquids directly onto the product.
  5. Moisten a microfiber cloth with a mixture of 70% isopropyl alcohol / 30% water. The cloth should be damp, but not dripping wet. Excess moisture should be removed if the cloth is wet before wiping the product. Using any material other than a microfiber cloth could cause damage to your product.
  6. Gently wipe the moistened cloth on the surfaces to be cleaned. Do not allow any moisture to drip into areas like keyboards, display panels, etc. Moisture entering the inside of an electronic product can cause damage to the product. Excessive wiping potentially could lead to damaging some surfaces.
  7. When cleaning a display screen, carefully wipe in one direction, moving from the top of the display to the bottom.
  8. Surfaces must be completely air-dried before turning the device on after cleaning. No moisture should be visible on the surfaces of the product before it is powered on or plugged in.
  9. After cleaning or disinfecting a glass surface, it may be cleaned again using a glass cleaner designed for display surfaces following directions for that specific cleaner. We recommend you avoid glass cleaning products containing Ammonia.
  10. Discard the disposable gloves used after each cleaning. Clean your hands immediately after gloves are removed and disposed.

Customers may experience some visible cosmetic changes to finishes over time as a result of the cleaning process outlined above on some surfaces. Other cleaning chemicals are very harsh and will damage surfaces. Avoid using any of the following chemicals or products containing these chemicals:

  • Any chlorine-based cleaner, such as bleach
  • Peroxides (including hydrogen peroxide)
  • Solvents such as; acetone, paint thinner, benzene, methylene chloride or toluene
  • Ammonia (i.e. Windex)
  • Ethyl alcohol

Using any of the chemicals listed above will cause permanent damage to some product surfaces. By following the steps outlined in this document, you can minimize the risk of damage.

 

Enterprise Systems

We understand customers may have questions about cleaning and disinfecting options for their Dell Storage, Networking, HCI, and Server products. The guidance below will help address concerns.

Given the fact that Dell Technologies data center products are not high touch products and that data centers should have a clean room policy where people are required to sanitize their hands before they enter, it should not be necessary to sterilize surfaces that are not commonly touched. However, if the business requirements call for sterilization for an abundance of caution, Dell Technologies highly recommends engaging a professional cleaning company that specializes in sterilizing data center equipment. If engaging a professional cleaning company that specializes in sterilizing data center equipment is not possible, Dell Technologies recommends that customers exercise extreme caution when sterilizing and disinfecting their Dell Storage, Networking, HCI, and Server products.
  1. We recommend that all personnel performing cleaning and disinfecting wear disposable gloves when disinfecting any surfaces.
  2. If your data center procedures require power down prior to cleaning external surfaces, follow Dell Technologies published procedures for safely powering down data center equipment, to ensure data integrity.
  3. If the equipment must remain operational while external surfaces are cleaned, use extreme caution in exposing powered equipment to any moisture and take all proper and necessary precautions when handling powered equipment that has been exposed to moisture.
  4. Cleaning must be limited to external surfaces such as handles and other common touchpoints. Do not open cabinet and chassis doors or attempt to clean any internal components.
  5. Fibre optics should not be removed for general purpose cleaning due to increased risk of debris contamination.
  6. Never spray any liquids directly onto or into any product. Do not expose any internal components of Dell Technologies data center products to moisture.
  7. To clean external surfaces such as handles and cabinets, moisten a microfiber cloth with a final concentration of 70% isopropyl alcohol by volume. The cloth should be moist, but not dripping wet. Excess moisture should be removed if the cloth is wet before wiping the exterior and handles of the product, keeping clear of power leads and permanent wiring. Using any material other than a microfiber cloth could cause damage to your product.
  8. Gently wipe the moistened cloth on the surfaces to be cleaned. Do not allow any moisture to drip into areas like keyboards, display panels, vents, etc. Moisture entering the inside of an electronic product can cause damage to the product. Excessive wiping potentially could lead to damaging some surfaces.
  9. When cleaning a related display screen, carefully wipe in one direction, moving from the top of the display to the bottom.
  10. If the equipment was powered down, all surfaces must be completely air-dried before powering up the equipment after cleaning. No moisture should be visible on the surfaces of the equipment before it is powered on or plugged in.
  11. Discard the disposable gloves used after each cleaning. Clean your hands immediately after gloves are removed and disposed of.

Customers may experience some visible cosmetic changes to finishes over time as a result of the cleaning process outlined above on some surfaces. Other cleaning chemicals are very harsh and will damage surfaces. Avoid using any of the following chemicals or products containing these chemicals:

  • Any chlorine-based cleaner, such as bleach
  • Peroxides (including hydrogen peroxide)
  • Solvents such as; acetone, paint thinner, benzene, methylene chloride or toluene
  • Ammonia (i.e. Windex)
  • Ethyl alcohol

Using any of the chemicals listed above will cause permanent damage to some product surfaces. By following the steps outlined in this document, you can minimize the risk of damage.

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Security Has to Be At the Top of Every Healthcare Provider’s List

Security Has to Be At the Top of Every Healthcare Provider’s List

With thousands of people exposed to the COVID-19 Coronavirus and millions more under quarantine, the healthcare industry is on red alert at the moment. Just a short time ago they were worried about another virus: Bluekeep.

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7 Necessities before Sending Your Workforce Remote

Due to the COVID-19 outbreak, many companies are working from home to facilitate social-distancing and keep their workforce healthy. However, it’s not as simple as sending your employees home, firing up personal laptops and getting back to work. Here are seven things you need to have lined up in order to successfully deploy your remote workforce.  

  • Secure Remote Access: Employees should not have open access to everything on their work systems from their personal computers. This keeps company data protected. In order to be productive through this pandemic, however, employers will need to provide a secure connection utilizing VPN or remote access software. These solutions will mirror the employee’s work desktop without housing all of the data on the individual’s personal system, allowing them to seamlessly continue work.
  • File Sharing Capabilities: While people will be working in isolation, they must still be able to collaborate. File sharing/group editing software will be critical to moving forward creative or documentation projects through real-time editing, commenting, and versioning. Software like Microsoft Office 365 Teams / Sharepoint,  Google G-Suite Docs or Dropbox for Business fill this need securely.
  • Enterprise Level Antivirus: Basic home-level antivirus is not sufficient, particularly in secured industries. Extend your enterprise-level antivirus to home systems that will be accessing your network to create an added layer of protection. You may also consider deploying firewalls on top of individual’s home networks to create the same secure connection employees experience in your office.
  • Video Conferencing: Meetings must go on while people work remote; however, voice-only leaves much to be desired in terms of tone and context. We highly recommend putting in place video conferencing options. You can implement something as simple as Google Duo/FaceTime, or something more feature intensive, like Zoom or GoTo Meeting.
  • Messaging Software: You can’t just spin your chair around to talk to your co-worker when working remote, yet it’s not efficient to always pick up the phone. We recommend implementing a messaging software like Microsoft Teams or Slack to open communication channels and allow employees to continue to interact quickly and accurately. Utilizing these tools, you can set up one-on-one conversations or set up channels to facilitate team communication.
  • Phone: A strong VoIP solution will allow employees to take their phone numbers remote to their cellphones without giving out their cellphone numbers. Office calls will transfer seamlessly to the employee’s cellphones, voice mails will be sent via email, and the employee can dial-out using a phone application to maintain office functionality.
  • Remote Access Policy: Prior to providing access to your employees, put in place a clear access policy that acknowledges that your company monitors whatever they do while connected. Employees should be encouraged to act as if they are on site even while working remote and reminded that punishments for doing something illegal/against company policy will apply.

The COVID-19 situation is ever-changing. Schools across the nation have been closed and events have been cancelled. While it may make sense to keep your employees on-site for now, we believe it’s important to have a plan should you need to close your physical offices. Getting these seven pieces of the puzzle in line will prepare you to take your workforce remote. For assistance implementing these things, contact us at (978) 482-2020 or Sales@bnmc.net .

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