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Support Request

These Support Request forms are designated for existing BNMC clients. If you require technical assistance, please fill out the appropriate form and click submit at the bottom. A support ticket will be automatically generated in our system and we will contact you with any additional questions.

If you require immediate assistance and cannot wait for a call back, please call our office at 978-482-2020.

Please select the form to match your support request.

Please wait, we are processing the form !!

Your Name *

Your Email *

Employee Information:

First Name *

Last Name *

Title *

Supervisor/Manager *

Start Date *

Department *

Email address for new user *

Employee's Work Phone *

Employee's Desk Extension *

Employee's Work Cell Phone number *

Where does the new employee need to be setup?

Desk Location *

Use a new or existing computer? *
Need a new computer system
Use existing

Special notes about Computer System

Does the user need a phone? *
Yes, physical phone
Yes, soft phone
No

Group Membership (check all that apply) *
Accounting/Finance
Operations
Sales
Administrative

Remote Access User *
Yes
No

Software Needs: *

Additional Instructions

Please wait, we are processing the form !!

Your Name

Your Email

General information

Name of employee who is/are leaving: *

Email address(es): *

Date access will be terminated: *

Who will perform initial password change: *

Should their email be forwarded? *
Yes
No

If yes, to whom?

How long would you like it forwarded?

Does anyone need access to their documents?
Yes
No

If yes, whom?

Other security issues

Did the departing employee have company data stored on any personal devices (laptop, phone, USB key, home computer)? Describe *

Did the employee have access or passwords for any other accounts at the company (servers, other user accounts)? Describe: *

Did the outgoing employee ever have access to the internal systems via remote access? *

Anything else we should know? *

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Your Name *

Your Email *

Move Details

Employee Name *

Requested Date of Move *

Can this move be performed during office hours? *
Yes
No

Where is this user being moved to? *

Please check all of the items that apply to your move and provide all information requested:

Computer System
Local Printer
Scanner or other peripherals (Specify in comments section below)
Telephone

Comments or instructions concerning the movement of your equipment.

Additional Instructions

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Your Name

Your Email

Need by Date *

Describe Equipment Request: *

Please wait, we are processing the form !!

Your Email *

First Name

Last Name

Phone

How can we help? *

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978-482-2020

BNMC
827 Main Street
Woburn, Massachusetts 01801-1898

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