We made our remote support easy. Click the link below and then the run button twice, your support technician will then provide you with the access code to enable us to remotely work on your computer system.
- Give us a call at (978) 482-2020 and tell us the problem or submit an email to firstname.lastname@example.org
- Your customer service engineer will call back and request your permission to share your screen, mouse and keyboard and then give you a code.
- Please Turn off the Pop-Up Blocker on your web browser, enter your Name and the code below and hit Click Here.
- You will see a new browser box open up requesting our access.
The screen-sharing plug-in automatically downloads onto your computer once you accept your browser's security warning. Your customer service rep helps you directly on your computer, as if he or she were sitting right next to you. How? The GoToAssist program lets our BNMC staff see your computer screen, share your mouse and keyboard and draw on your screen using the special Whiteboard feature.