When you think about technology maintenance, how often do you tend to address issues with your infrastructure? Do you wait for something to go wrong before addressing it? If so, you are going about technology maintenance all wrong. When you take this break-fix approach to your IT infrastructure, you run the risk of serious complications that could result in expensive downtime and costly repairs.
Think about it in terms of vehicle maintenance. When you purchase a car, you want to take care of the car because it is an investment. It is something that, with any luck, is going to stick around for a while. It makes sense to take care of your car every so often so that it can stay on the road and you can continue to get the most value out of it throughout its lifetime.
Now imagine that your car starts to make strange noises or there are odd inconsistencies with the way it runs. You think nothing of it at the time, as it is still getting you from Point A to Point B perfectly fine. You continue driving the vehicle for a couple of months when, all of a sudden, the vehicle breaks down on you while you are driving it. Now you are stuck on the side of the road with a broken-down car calling the tow truck so you can get it to the garage and find out what’s wrong with it.
And when you take it to the garage, guess what happens? The mechanics take a look at the innards and come to the conclusion that you have to replace a major internal component of the vehicle. Maybe it’s the transmission, or maybe it’s a gas line. Either way, the vehicle will not be drivable until the requisite repairs are made. Meanwhile, you are asking them questions like “How much will this repair cost?” and “How long do you think it will take?” And these are just your voiced concerns. What about how you will get to work? What about your budget? After all, you didn’t plan for this to happen!
This is the issue that a lot of small businesses run into with their IT budgets. While they might want to address issues before they become bigger problems, they simply cannot afford to do so at the moment. They try to get by until they are forced to confront the problem, and by that point it has become an operational problem that has created a far greater headache than it would have if the issues were addressed in a more timely manner.
We are not here to say that you are foolish for relying on break-fix IT—at the end of the day, you don’t know what you don’t know, and if you don’t know that there is a better alternative, what is there to do? Rather, we want to inform you that there is a much better way to handle IT maintenance and management. In fact, you might inadvertently be holding your organization back from reaching its true potential due to relying so heavily on break-fix strategies. No, the better solution is to keep these issues from happening in the first place, and it all starts with proactive services from BNMC.
By leveraging the knowledge and expertise of technology professionals like BNMC, you can actively prepare for and prevent your IT solutions from breaking down in the first place by closely monitoring them for signs of wear and tear over time. By keeping such a close watch on your infrastructure, you can take steps to resolve issues and replace faulty systems before they inevitably spiral out of control, leading to costly downtime and immense up-front costs of replacing old systems with brand-new ones.
To get started with proactive IT services from BNMC, reach out to us today at 978-482-2020.
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